Wind River Home Oxygen is seeking a motivated, long-term employee to add to our team. The ideal candidate is someone who comes to work each day with a positive attitude, believes in contributing to a team environment, is self-motivated and organized. This person will also enjoy working hands-on with members of the community and our patients. The Customer Service Representative, or CSR, acts as our first point of contact on the phone and handles the community traffic that walks in through the door. A typical day for this person would be customer engagement, being the first person to pick up the phone, scheduling medical tests, creating and taking orders for products, selling retail products and assisting with hospice. The best CSRs are genuinely excited to help customers, patient, empathetic, and passionately communicative. Pay: $15.00 per hour

Position Information

Monday through Friday 8am-5pm

Compensated on call rotation consisting of 7-14 days a month, or dependent on how many employees are in the rotation.

Common Responsibilities

Manage incoming calls and be the first point of contact for walk in requests

Check and route incoming faxes

Create sales orders and other documentation for products leaving and entering the premises

Help maintain a retail space and understand how to sell the products and focus on what the customer is looking for

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Assist in distribution of medical equipment both in office and via an electronic system

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Be willing to learn about new products and engage with the community about what we offer

Assist with delivering hospice equipment as a team, frequently lifting 50Ibs

Frequently using office equipment such as scanners, fax machines, and computers

Learning the DME Software we use, Brightree

Work a compensated, on call rotation 7-14 days a month

Other duties as assigned

Skills

Proven customer support experience or experience as a client service representative

Ability to adapt to different clients needs (like being hard of hearing)

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different @types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively in a face paced, dynamic environment

High school degree

Job Type: Full-time

Benefits:

AFLAC or Haven Direct

401(k) matching

Paid time off

Vision insurance

Wind River Home Oxygen

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