SUMMARY: The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Responsible for taking customer calls and required follow up

Place/coordinate customer orders as needed

Process customer emails

Attempts to increase customer experience

Work with customer to determine proper stocking levels

Follow-up with customers on same day of original call

Be able to realize research limitations and properly forward calls to the research department

Evaluate and convey part quality concerns to appropriate department or leaders

Document, monitor and resolve customer complaints/escalate customer issues to management as required

Manage customer master records

Process returns and errors

Perform other duties as assigned or required

MINIMUM REQUIREMENTS:

High school diploma/GED

Ability to demonstrate organizational skills

Basic knowledge of Microsoft Office Suite

Demonstrates a customer-oriented attitude

Candidates must be able to successfully pass background check/drug test

PREFERRED REQUIREMENTS:

Associate degree in relevant field from an accredit college institution

1+ years working in customer service/phone queue environment

Experience/knowledge in medium and heavy-duty truck parts industry

Understanding of vehicle maintenance parts and service practices

Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

At Wheeler Fleet Solutions, we don't just hire employees-we invest in careers and champion well-being. Our people are the driving force behind our success, and we're dedicated to fostering an environment where you can thrive both personally and professionally.

Here's how we support our team:

Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.

Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families.

Education: Tuition Reimbursement for undergraduate, technical, and graduate programs.

Financial Security: A 401(k) plan to help you plan for the future.

Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy.

Flexibility: HSA, FSA, and Dependent Care accounts for added financial options.

Peace of Mind: Short- and Long-Term Disability insurance coverage.

Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise.

Join Us.

When you choose Wheeler Fleet Solutions, you're choosing a company that values you as much as your work. Together, we'll take your career to new heights while supporting your well-being every step of the way.

Your future begins here. Apply today!

WHEELER FLEET SOLUTIONS

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Customer Service Representative