Applications must be received by Thursday, March 12, 2026, at 9:00 pm PST for consideration.

WTA is recruiting to fill a vacancy in the Customer Service Representative work group due to an internal promotion.

Please attach a resume and cover letter to the application. The cover letter will be attached to the same location as the resume. Your cover letter should address why you are interested in this position and what makes you a good fit for this role.

In-person interviews are tentatively scheduled to be held on Monday, March 23, 2026 & Tuesday, March 24, 2026. Please plan to be available.

COMPENSATION: 2026 Rates

Pay range is Step A $24.98 - Step F $31.23. Non-Exempt hourly, represented position.**

JOB SUMMARY:**

As primary contact, the Customer Service Representative (CSR) establishes and maintains respectful and professional interactions with customers and the general public. This position is responsible for telephone and in-person services for fixed route and paratransit customers. CSR's provide information about fixed-route schedules and fares, sell fare media, and handle ride reservations and requests for paratransit customers.

ESSENTIAL JOB FUNCTIONS:

Works professionally with, and provides friendly customer service to the public, people from other organizations and co-workers.

Coordinates with the Dispatch Center to answer questions to support service delivery.

Obtains and records accurate information pertaining to WTA services which forms the basis for WTA records.

Refers comments, commendations, and complaints to operations division supervisors. May input basic complaint information into communication tracking system.

Maintains thorough knowledge of fixed route and paratransit services.

Ensures compliance with Americans with Disabilities Act (ADA) and WTA service standards.

Maintains confidentiality of client records and information according to WTA policy.

Must be willing to work days, evenings, and weekends.

Must maintain punctual and regular attendance to provide dependable service to the public.

Fixed Route CSR duties:

Serves as primary in-person reception for visitors at various WTA locations answering questions from the general public about WTA services.

Acts as primary telephone contact for callers with administrative and RIDE Line needs. Refers administrative calls to appropriate parties and provides schedule and route information for RIDE Line callers.

Prepares and sells fare media, makes change, balances and reconciles the cash drawer daily.

Refills and reconciles the change machine at the Bellingham Transit Station.

Helps manage lost and found items, including procedures for disposal.

Monitors Bellingham Station lobby activities, contacting Expediter and/or Bellingham Police as needed.

Processes incoming and outgoing mail for WTA according to written procedures.

Audits WTA social media accounts, responding to or forwarding messages, as appropriate.

Whatcom Transportation Authority

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