The role

A Customer Service Representative serves customers to their best ability to ensure top customer satisfaction. A Customer Service Representative, or CSR, will act as a liaison, by providing helpful information, answering questions and responding to customer complaints. This position ensures that customers are satisfied with products and services.

How youll make an impact

Maintain a positive, empathetic, and professional attitude while building sustainable relationships and trust through open communication with customers.

Attend to customer requirements, including programs, emergencies, order status, modifications, and engineering changes, while processing orders in SAP and sourcing products as needed.

Prepare quotations, enter orders, and coordinate product shipments in compliance with territory/country requirements.

Address and record customer complaints, involving relevant personnel and advising account managers of significant occurrences.

Utilize problem-solving methods to prevent non-conformities related to products, services, and quality/safety systems.

Maintain customer profiles, records of interactions, and ensure tasks align with business and customer requirements.

What do you bring

High school diploma or equivalent, with 2 years of experience in sales or customer service.

Fluent in English with strong oral and written communication skills.

Proficient in Microsoft Word, Excel, and ERP systems (SAP experience is a plus).

Strong interpersonal, listening, negotiation, problem-solving, and time management abilities.

Knowledge of import/export requirements relevant to specific territories.

Capable of mental arithmetic, reading technical inquiries, and communicating effectively with coworkers, management, and customers.

What do we offer?

Medical insurance with an accompanying health savings account, vision and dental insurance, PTO starting your FIRST day

401k plan with company match, Company paid basic life and ADandD insurance, STD and LTD

Employee assistance program

Employee referral program

Additional company programs include: Wellness, clothing allowance, computer loan, and tuition reimbursement

At Weidmann we are committed to equal opportunities and growth for all talents. We are convinced thata diverse and inclusive workenvironmentincreasesmutual understanding and innovationofourbusiness.

Weidmann Electrical Technologies

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Customer Service Representative