We are seeking a dynamic and highly organized Administrative Assistant to support the efficient delivery of workforce development programs. This vital role provides essential administrative support across a range of functions, including data management, participant intake, testing center coordination, and day-to-day office operations.

If you are someone who thrives on organization, enjoys supporting impactful work, and is committed to operational excellence, we invite you to apply and be part of a team that is making a difference in workforce development.

Responsibilities

Administrative & Office Support

Perform general administrative duties including scheduling, filing, correspondence, and front-desk support

Manage calendars, appointments, and meeting logistics

Maintain organized electronic and physical records

Data Entry & Systems Management

Accurately collect, enter, and maintain participant data in SHINE and other systems of record

Ensure compliance with data quality standards and reporting requirements

Assist with document tracking, file auditing, and program documentation

Testing Center Support

Coordinate scheduling of Pearson VUE and other certification exams

Assist with test-day, logistics, participant check-in, exam proctoring and documentation

Support compliance with testing center security protocols and procedures

Provide basic troubleshooting and coordination for technical needs

Participant & Program Support

Serve as a first point of contact for test tackers

Provides information on services, programs, and next steps

Support outreach efforts through basic communications and follow-up

Maintain testing center supply inventory and assist with procurement as needed

Qualifications

High school diploma or equivalent required

Associate degree or relevant administrative experience preferred

2+ years of administrative, data entry, or office support experience

Skills & Abilities

Strong organizational, time management, and prioritization skills

High attention to detail, accuracy, and proofreading ability

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace; strong computer, data entry, and typing skills

Ability to learn and manage database systems (e.g., SHINE)

Experience with multi-line phone systems, calendar management, and professional phone etiquette

Excellent written and verbal communication skills

Strong interpersonal and customer service skills

Ability to handle sensitive information with confidentiality

Join us in creating an energetic workplace where your organizational talents will make a meaningful impact! We value dedicated professionals eager to contribute their skills in customer support, office management, and administrative excellence. This position offers an engaging environment where your proactive approach will be appreciated every day!

Wayne Pike Workforce Alliance

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