Manage end-to-end order fulfillment, overseeing the process from Electronic Data Interchange (EDI) order receipt through to confirmed shipment. This includes coordinating across internal warehouses and third-party logistics (3PL) partners to ensure timely, accurate, and cost-effective delivery. The role requires careful balancing of service levels, operational speed, and logistics costs, with a strong focus on minimizing order exceptions and ensuring seamless customer experience. Responsibilities:

Schedule and confirm pickups (FTL, LTL, multi-vendor consolidation); coordinate dock times with carriers/3PLs to meet customer delivery windows.

Track orders in 3PL portals; proactively resolve exceptions (temperature control, appointment delays) before they affect OTIF.

Maintain shipment documentation (BOL, labels, COAs) and item/case/pallet specs; ensure regulatory and customer-specific compliance.

Coordinate transfers between production, owned DC, and 3PLs; build loads that optimize cube and cost per case.

Create and maintain SOPs/playbooks; partner with CS/Warehouse to reduce accessorial and cycle times via continuous improvement.

Support month-end close with shipment cutoffs and KPI reporting; contribute to freight and 3PL scorecards. Core KPIs (owned by this role): On-time delivery (OTD) and OTIF % Exception rate per 100 orders (OS&D, holds, rework) Freight cost per lb./case; accessorial rate % Transfer cycle time between facilities (avg days) Requirements / Competencies: 5+ years in logistics/traffic, order management, or 3PL coordination (food or CPG preferred). Proficiency in Excel (lookups, pivot tables) and comfort with TMS/3PL portals. Clear, calm communicator with strong follow-through; excels in deadline-driven work. Ability to support occasional after-hours/on-call for hot loads or month-end cutoffs. Comfort entering freezer/cold environments with provided PPE; able to lift to 3040 lbs. occasionally. Experience with WMS/TMS integrations; basic Aptean EDI mapping preferred. Food safety & cold-chain familiarity (BOL/COA requirements, temperature recording). Lean/Kaizen mindset; SOP writing and process documentation skills. Hands-on with an ERP (Aptean or similar) and EDI flows (850, 940/945, 856; 214/210 exposure).

Water Lilies Food LLC

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Logistics Manager