Washington County Mental Health Services, Inc.

NOTICE OF OPEN POSITION

Administrative Assistant

April 2025

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is "Where Hope and Support Come Together."

POSITION: WCMHS is seeking an organized and detail-oriented Administrative Assistant to provide a broad range of administrative services for the Center for Counseling and Psychological Services (CCPS) and other outpatient programs. This role includes responsibilities such as answering phones, triaging client needs, managing appointment scheduling, and handling records requests and Medicaid eligibility checks. The position supports both clinical and administrative staff by maintaining accurate electronic client profiles, managing clinical records, and providing reminder calls to clients. The ideal candidate will be comfortable working some evening hours and capable of making informed decisions about client referrals in urgent situations. Additional duties include scanning and filing records, supporting electronic medical record systems, closing the building according to procedures, and occasionally providing coverage at other sites. Strong communication, organization, and multitasking skills are essential. This is a vital role in ensuring the smooth day-to-day operations of a fast-paced clinical environment.

QUALIFICATIONS: The Administrative Assistant's education and work experience will include:

High school completion or equivalent.

Associates degree preferred.

Additional requirements for this position include:

Minimum of two years' experience in a fast-paced administrative office, preferably in a medical setting.

The ability to multitask is essential.

Experience with Electronic Medical Records a plus.

Excellent interpersonal skills, excellent human relation skills, including outstanding telephone etiquette and face-to-face communication skills; high level organizational abilities.

Excellent knowledge of Microsoft Word, Excel and Outlook and excellent all-around computer capabilities.

Ability to deal effectively with crisis situations. Ability to interact respectfully and effectively with clients, WCMHS staff, and other professionals.

Commitment to the WCMHS mission and positive regard for individuals accessing services.

COMPENSATION & BENEFITS: This full-time position offers a non-exempt hourly wage of $18.98 and excellent benefits, including tuition reimbursement/student loan assistance; generous paid time off; employer-sponsored health, dental, life, and disability insurances; and a 403(b)-retirement plan with employer match.

TO APPLY: We encourage applicants to apply via the WCMHS website Careers (https://www.wcmhs.org/careers) page. Applications (resume and cover letter, preferred) may also be emailed to recruitment@wcmhs.org or mailed via USPS mail to WCMHS Human Resources, PO Box 647, Montpelier, VT 05601. Please note that only candidates selected for interviews will be contacted. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at recruitment@wcmhs.org or 802-229-1399.

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes our organization stronger, we are committed to equity and inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.

Washington County Mental Health Services

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