About the Role:

The Sales Manager will be responsible for driving sales growth across the Wabash Parts JV entity. Primarily focusing on the dealer and PPN channels. The Sales Manager uses industry and sales experience to drive results through mentorship and training of sales personnel, key performance indicator (KPI) tracking and program management for Wabash dealer and PPNs. This role will proactively anticipate needs while overseeing the team's day-to-day workflow and prioritizing various projects.?This role will have in-depth product knowledge and customer service best practices. The Sales Manager will be an integral part of upskilling our sales personnel and driving results and working in close coordination with leadership to drive sales and customer service process improvement.

Your Responsibilities:

Drive Sales Results

Lead weekly KPI meetings with Distribution sales team which includes ensuring all KPI data is updated by the team.

Clearly communicate KPI expectations to the team.

Monitor and report on progress of KPIs and mentor team to adjust when needed.

Have oversight of customers' short- and long-term goals and support the team to meet goals.?

Assess new business opportunities and drive customer acquisition, retention and expansion initiatives.

Create a weekly status report on account updates and other developments within the team and review with the Director.

Lead and oversee buying group programming including contract reviews and show ownership.

Sales Support and Training

Serve as a mentor to sales personnel through support and feedback that furthers their growth and business results.

Ensure sales team is appropriately scheduling and meeting set travel expectations, then reporting on trips scheduled to the Sales Manager.

Regularly participate in ride-alongs and targeted sales trips, then provide growth feedback on opportunities identified.

Create long-term, sustainable sales training for sales team in collaboration with leadership.

Recommend improvements to current sales processes and new best practices to further sales strategy.

Serve as a subject matter expert of the enterprise resource planning (ERP) system to optimize the sales team's use of the system.

Assist in resolving complex customer issues with a focus on long-term satisfaction and retention.

Support team with escalated customer questions related to products, prices, availability, and product features.?

Assist with invoice corrections, returns and pre-paid freight requests from the team's customers.

Product Knowledge

Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates.

Serve as an on-demand subject matter expert to sales personnel.

Proactively seek opportunities to document and share knowledge of parts and markets to support the sales team in their growth and development.

Coach team to effectively communicate features, benefits, and warranty policy information to customers and suggest sale of related parts when identical replacements are not available.?

Management and Team Development

Consistently exhibits HTI and Wabash core values and servant leadership style.

Directs employee's work through technical and managerial expertise.

Communicates, advises and reinforces change management efforts with employees.

Sets and communicates vision for their team to produce profitable business results and achieve high performance which includes overall and daily goals.?Provides clarity on goals as necessary.

Supports the team by solving complex problems and making substantial deci

Wabash

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