If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

As a member of the Account Service Management team an ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understanding of the balance between customer satisfaction and financial bottom line is key to success. This position will act in a lead capacity and will assist the Supervisor or Manager by providing subject matter expertise to other ASMs while diagnosing problems and managing the issue resolution process. Expectation for providing exceptional customer service for large business customers and internal sales teams exists, as well as maintaining high SLA .

Job Description

Key Accountabilities

Supports Manager/Supervisor with obtaining Large Business Operations (LBO) and ASM specific objectives by utilizing appropriate peer management activities

Serves as Subject Matter Expert for our extended sales teams and LBO Management during the contracting bid process to ensure that all requested service levels can be met upon contract execution

Owns, monitors and reports on assigned monthly compliance controls

Oversees and maintains complex relationships with both internal and external customers through the review of products, services, contractual terms and conditions, billing policies and payment options

Researches and resolves complicated issues and provide customers with detailed analysis, explanations and reconciliations on contract information

Initiates needed changes to complex customer contracts (add/delete/

etc

) and completes assigned service requests timely and within SL expectations

Work simultaneously in multiple systems, databases, office programs and online solutions including but not limited to SAP, Access, Excel, various online repositories

Works cross-functionally with Sales, Analytics, Billing, Marketing and Revenue Operations to ensure high performance standards and service goals are being met

Negotiates, approves and/or recommends billing adjustments after conducting thorough analysis and in accordance with corporate Delegation of Authority processes

Education, Experience, and Skill Requirements

2+ years experience providing verbal and written customer support

2+ years root cause analysis and critical thinking experience

Possesses and utilizes strong analytical, mathematical and problem solving skills

Workable understanding of applicable power market and pricing fundamentals

Strong verbal and written communication customer service skills

Strong decision-making abilities and negotiating skills

Strong understanding and comprehension of market-related transactions; Texas Electric Market and ERCOT preferred

SAP experience preferred

Utilization of MS Office tools

Minimum High School diploma or equivalent

Key Metrics

Timely resolution of customer inquiries, in adherence with SL metrics

Customer Satisfaction; measure through customer feedback surveys

Professional communication

Delivery of quality customer experiences

Consistent learning and skill development

Follows all company, legal and regulatory guidelines in response to customer issues

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us

atassistance@vistraenergy.comto

make a request.

Equal Opportunity Employer

Vistra Retail Operations Company

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