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Customer Service Representative

Job Overview:

The Customer Service Representative (CSR) is responsible for providing exceptional customer support, addressing customer inquiries, and resolving complaints in a timely and professional manner. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering high-quality service.

Key Responsibilities:

Customer Interaction: Answer customer inquiries via phone, email, chat, or in-person, providing accurate information regarding products, services, and policies.

Issue Resolution: Identify customer issues, complaints, or concerns and work to resolve them promptly, ensuring a satisfactory outcome.

Product Knowledge: Stay informed about product updates, promotions, and services to provide accurate and up-to-date information to customers.

Documentation: Maintain detailed records of customer interactions, issues, and resolutions.

Customer Feedback: Gather customer feedback to improve service quality and assist in enhancing the customer experience.

Team Collaboration: Collaborate with other departments to resolve customer concerns and contribute to the overall success of the customer service team.

Adherence to Policies: Follow company policies, procedures, and compliance requirements to maintain high standards of service.

Required Skills and Qualifications:

Communication Skills: Strong verbal and written communication skills to interact with customers effectively.

Problem-Solving: Ability to resolve customer complaints and issues efficiently and professionally.

Multitasking: Capability to handle multiple customer inquiries at once, maintaining high-quality service.

Attention to Detail: Accuracy in entering data, tracking interactions, and following up on customer needs.

Patience & Empathy: Ability to stay calm under pressure and show empathy toward customers.

Technical Proficiency: Familiarity with customer service software, CRM systems, and office applications.

Working Conditions:

Full-time position

May require some evenings, depending on business needs.

Work will be conducted in an office environment.

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Customer Service Representative