Vincent's Heating and Plumbing is a well-established heating, cooling and plumbing repair and replace company focused primarily on the residential and light commercial market in St Clair County and southern Sanilac County. Our commitment to professionalism and customer satisfaction means that you can be proud of where you work. We offer a positive working environment where employee contributions are appreciated, and people are treated with respect.

Customer Service Representative/Dispatcher/Scheduler/Accounting Assistant

Full Time

Areas of Responsibility:

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Traits for Success

Is detail and accuracy oriented

Is efficient and organized

Is comfortable working on a task by yourself but in a team environment

Enjoys having your own daily, consistent projects but is also comfortable knowing that your day can change from day to day, moment to moment

Is able to perform several duties simultaneously while keeping all balls in the air with minimal errors

works well with others

Is motivated to give good customer service whether to an actual customer or to the people you work with.

Knowledge of accounting

Has a positive attitude

Has good telephone skills

Has good computer skills

Is proficient in Excel and Word

Is trustworthy

Is punctual and dependableT

Takes pride in your appearance

Must have reliable transportation

Vincent's Heating & Plumbing, Inc

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