: - Completes a variety of general clerical tasks; copies and files documents; receives, sorts, and distributes mail; answers phones and provides information or routes calls to appropriate the Department.

Works as a receptionist, answering inquiries, processing information, or making referrals to the proper staff person.

Performs data entry; maintains and updates spreadsheets; uses spreadsheet data to generate various documents as required or assigned.

Prepares invoices, reports, memos, letters, and other documents using word processing, spreadsheet, database, and presentation software.

Conducts supply inventories; creates requisition forms for material and supply purchases; confirms deliveries, receives invoices, and processes receipts for payments.

Updates and manages Department personnel files including license and certification information.

Assists with making travel arrangements for staff; prepares and distributes approved travel vouchers and information packets to employees.

Performs related duties as required or assigned.

: Work is performed in a standard office environment.

: - High school diploma or GED equivalent AND three (3) years of customer service or clerical related experience; OR an equivalent combination of education, training, and experience.

Must possess a valid State drivers license.

Office policies, procedures, and records management

Customer service principles and etiquette

Microsoft Office and standard office equipment proficiency

Professional and tactful interaction with staff, agencies, and the public

Organization, multitasking, and deadline management

Data entry, record-keeping, and report preparation

Effective verbal and written communication

Building and maintaining strong working relationships

VICTORIA-CITY OF

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Administrative Assistant III