DEPARTMENT: VMCCC

SUPERVISOR: Vice President of Operations

EMP STATUS: Full-Time

FLSA STATUS: Exempt, At-Will

Pay Wage: $15-$18

Reviewed Normal Work Hours: as the VMCCC is a 24-7 operation, work hours vary according to events held at the facility. This is a Full-time position working a 40-hour week, hours will vary Sunday through Saturday depending on needed coverage

General Purpose of the Job: The Executive Assistant to the CEO and VPO holds the responsibility of front office management. Primary job responsibilities include calendar and email management for the CEO, answering phones, taking messages, sorting mail, serving as clerk for the board of trustees and foundation board, client invoices, accounts receivable, and managing hospitality cash bags. Additional responsibilities include box office support, gathering documents and scheduling meetings as needed by the CEO and VPO, and assisting the VPO with client relations, including giving client tours and scheduling events as needed. Additional responsibilities may be assigned as needed by the VPO and CEO. This individual serves as high-level administrative support for VMCCC directors, Board, and Civic Center Foundation and must understand the organization's mission, vision, funding sources, structure and be able to respond to public inquiries or questions.

Essential Duties and Responsibilities:

May include the following. Other related duties may be assigned.

Assist Director of Business Services, specifically Board Records, billing, and accounting assistance.

Box Office backup, secondary.

Lead Customer reception to provide and promote positive customer service.

Handle the day-to-day communications for the CEO in the organization.

Individual serves as Administrative Assistant for both Trustees of the VMCCC and Foundation Board.

Answers calls, takes messages, schedules meetings, writes letters or mails invoices.

Opens and sorts of mail, delivers it to the appropriate personnel, maintains incoming check log.

Creates, proofreads reports and written documents for grammar, punctuation, and spelling errors.

Ensure proper records handling and retention by following prescribed procedures.

Other Duties assigned:

Provide and promote good customer service.

Adhere to all VMCCC policies and procedures.

Perform other duties and responsibilities as assigned by CEO or VP of Operations of the VMCCC. These expectations are typically reserved for extremely busy days and is limited to smaller, light duty tasks to enable other staff to fully do their duties.

These tasks include helping run concessions, basic cleaning like picking up trash or sweeping, assisting patrons, and other light duty work. Generally, these other duties are only expected of an employee in addition to their regular work when all personnel are needed for those same tasks.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A seasoned experienced employee must be able to complete all tasks independently with minimal

Veterans Memorial Civic and Convention Center

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