Food Service Manager (20 hours per week) Job Summary

The Food Service Manager provides leadership and oversight for Urban Mission Ministries' hunger relief programs, including Fresh Market Pantry operations, client engagement services, food distribution partnerships, and food service-related initiatives. This position is responsible for ensuring efficient, organized, and client-centered service delivery while maintaining compliance with food safety standards, reporting requirements, and organizational policies.

The Food Service Manager works closely with pantry staff, volunteers, community partners, and clients to ensure individuals and families have access to nutritious food and supportive services. This role combines program management, client services, training, partnership development, reporting, and operational oversight to advance Urban Mission Ministries' mission of serving those experiencing food insecurity.

Key Responsibilities Pantry Operations & Program Management

Work closely with the Fresh Market Pantry Manager to oversee daily Fresh Market Pantry operations and ensure efficient, organized, and client-centered service delivery.

Coordinate food ordering and maintain inventory levels sufficient to meet the needs of individuals and families served.

Develop and maintain partnerships with food banks, grocery stores, churches, community organizations, and local businesses to secure food donations and other resources.

Create, implement, and maintain training programs for pantry staff and volunteers related to food safety, temperature logs, food weighing procedures, PantryTrak, customer service, and operational best practices.

Monitor pantry workflow, identify operational challenges, and implement process improvements to increase efficiency and effectiveness.

Ensure compliance with Mid-Ohio Food Collective policies, procedures, certifications, audits, and training requirements.

Track, document, and report food donations, inventory levels, pantry statistics, and program outcomes.

Represent Urban Mission Ministries at community events, meetings, and initiatives related to hunger relief and food security.

Review and approve employee timesheets for supervised staff members, ensuring accuracy and timely submission.

Additional duties as assigned.

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Client Engagement & Hunger Assistance Services

Welcome and assist clients, assess service needs, and connect individuals and families with available programs and resources.

Urban Mission

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