Location: Sault Ste. Marie Office

Wage: $22.50/hour

Work Week: Full-Time, 32 hours per week Monday - Friday 8 am - 5 pm

Benefits: Medical, Dental, Vision, Long Term Disability, Life Insurance, Excellent PTO, Paid Holidays, etc.

Supervisory Responsibilities: None

Organization Overview: Upper Peninsula Michigan Works! (UPMW) cultivates opportunities for developing a skilled workforce, helps businesses succeed, and collaborates with partners to build a strong economy. UPMW serves the 15 counties of Michigan's Upper Peninsula.

Position Overview: Business Services Specialists function as a team to assist employers in taleBenefits:nt acquisition, training and upskilling, and retention. These Specialists use the Demand Driven Model to provide workforce development solutions to businesses.

Essential Job Functions:

Oral Comprehension and Expression -- The ability to listen to and understand information and ideas presented through spoken words and sentences and to communicate information and ideas in speaking so others will understand.

Written Comprehension and Expression --- The ability to read and understand information and ideas presented in writing and communicate information and ideas in writing so others will understand.

Deductive Reasoning --- The ability to apply general rules to specific problems to produce answers that make sense.

Information Ordering --- The ability to arrange things or actions in a certain order or pattern per a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Active Learning -- The ability to understand the implications of new information for both current and future problem solving and decision making.

Time Sharing -- The ability to shift back and forth between two or more activities or sources of information.

Driving -- The employee must possess a current, valid driver's license and be able to travel within the UP.

Specific Job Duties:

Be the 'go to' person in the assigned region for resources and solutions to address employers' workforce challenges.

While maintaining comprehensive knowledge of the workforce system, provide focused services to employers within assigned geography via business-to-business visits.

Establish relationships with businesses and industry by conducting research and developing leads, making customer calls, attending networking events and asking for referrals.

Conduct and document activities focused on employer penetration rates, retention rates and repeat business.

Develop relationships with business and industry, working together to create solutions, anticipating needs, and providing strategic value through programs such as Going Pro and Apprenticeship USA, among others.

Determine needs of employer customers through comprehensive fact-finding, asking questions that reveal core issues, actively listening, conducting research on trends, and building knowledge of labor market issues.

Offer an array of workforce services tools and strategies from multiple sources and partners to assist employers in addressing their workforce needs by having a deep knowledge of available tools and strategies.

Work collaboratively with employers, team members and partners to create customized solutions from tools and strategies such as on-the-job trainings, work-based learning, recruitment tactics, fidelity bonding, etc.

Work collaboratively with team members to access appropriate talent and relevant training services.

Coordinate Talent Tours to introduce youth, teachers, and parents to available career paths by offering a behind the scenes look into in-demand businesses; facilita

Upper Peninsula Michigan Works

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Business Services Specialist