Job Requirements

Primary Responsibilities

Primary duties include preparing patient for exam by the health care provider. Performs and documents vital signs. Update the chart with relevant medical history. Team member is cross trained to assist with front end operations including check in, check out, scheduling, answering phones, chart maintenance, etc.

Patient Experience

Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.

Follows communication protocols. Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customers expectations have not been met.

Clinical Duties

Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant I.

Follows established practice workflows to facilitate efficiency and timely service to patients.

Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/ or practice policy. Reports out of range values in vital signs and risk screening to the provider. Assists provider with procedures Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.

Provides pre-printed patient education /material as directed by the provider.

Performs high-level disinfection of equipment instrument and environment per hospital and/ or practice procedure.

Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.

Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.

Provides care appropriate to the patient populations(s) served. Assess data reflective of the patient's requirements relative to population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures. Is aware of social drivers of health as they impact overall health of the patient and the community.

Participate in medical assistant skill development and competency evaluation.

Participates in practice-based process improvement efforts.

Active participant in clinic huddles/staff meetings.

Meets all competencies in medical assistant roles specific to the practice site. Works independently and serves as a resource for others. May precept new medical assistant and students within practice development

Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/ or practice policy. Assists in the vaccination programs, including giving injections and tracking data in an approved database.

Administrative Duties

May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.

Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command

Timely review of business communication, such as In Basket, email, and telecommunications

Plays active role in compliance with regulatory and practice and/ or hospital policy requirements. Maintains a safe environment of care and reports safety concerns.

Additional Duties

Participates in personnel skill and competency development and training as requested by practice manager.

Responsible for self-learning; attends educational offerings and in-services independently.

Performs other duties as assigned.

Travel may be required based on coverage needs.

Work Experience

Education and Experience

High school diploma or equivalent.

Completion of an accredited Medical Assistant program.

Special circumstances to consider an exception may include: (1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years). These should be vetted by Human Resources Director and Department Director.

Current BLS certification.

Medical Assistant Certification Preferred

Knowledge, Skills and Abilities

Previous experience using a business office suite, such as Microsoft Office, is preferred.

Knowledge of medical terminology preferred.

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University of Maryland Medical System

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