Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.

Position Summary:

This position is responsible for clinical staff effectiveness and development. Must maintain regulatory compliance within the clinic as well as policy and procedures of University Clinical Health. Will oversee the development, implementation and evaluation of nursing activities and assists with patients and physicians.

Key Results Areas (KRAs):

Clinical Operations Management

Ensure smooth functioning of surgical clinic services.

Supervise pre-operative and post-operative patient care.

Monitor adherence to surgical protocols and clinical guidelines.

Ensure proper patient triage, and appointment coordination.

Quality and Patient Safety

Ensure compliance with infection control practices.

Monitor surgical site infection (SSI) prevention measures.

Conduct regular audits (documentation, medication safety, sterile practices).

Implement corrective actions for quality gaps.

Ensure safe medication administration practices.

Staff Supervision and Development

Supervise and guide nursing staff and support staff.

Prepare duty rosters and manage staffing levels.

Conduct performance evaluations.

Identify training needs and coordinate skill development programs.

Mentor junior nurses.

Patient Experience and Communication

Ensure high standards of patient care and satisfaction.

Address patient complaints and resolve issues promptly.

Educate patients and families regarding surgical procedures and post-op care.

Maintain effective communication with surgeons and multidisciplinary teams.

Documentation and Compliance

Ensure accurate and t

University Clinical Health

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