Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) will provide excellent patient and physician customer service. Responsibilities will include greeting patients and visitors, verifying patient information in the NextGen system, collecting co-payments, and performing automated appointment scheduling. The MOA will also maintain patients medical charts.

Key Results Areas (KRAs):

Check-in process:Effectively checks in patients by: greet, Arrive, verifying benefit coverage, verify and entering referral, verify and update FSC and demographic information, collect and post co-pay and self-pay balance, generate lab/procedure orders, pharmacy provider, obtain complete medical history and HIPAA forms.

Patient scheduling process:Effectively schedules patients from bump list and reminder.

Medical records process:Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.

Charge entry process:Accurately completes charge entry process and can effectively resolve registration and charge entry edits.

Payment posting:Accurately completes Payment posting process using NextGen PM system

Office Administration:Accurately generates no-show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services

Patient satisfaction:Meets patient and physician expectations

Check-out process:Effectively checks out patients by scheduling return appointments, and procedures, collecting and post co-pay and self-pay balances, coding accurately, and complete encounter forms.

Telephone support:Answers, screens and directs incoming calls, and answers basic patient-related questions and/ or problems.

Billing and HIPAA regulatory compliance:Complies with the letter and spirit of Billing and HIPAA regulations

Core Competencies

Effective interpersonal and communication skills required

Excellent telephone etiquette

Ability to prioritize and multi-task

Ability to maintain confidentiality

Committed to supporting UCHs standard to medical excellence

Education and Experience:

High School diploma or equivalent Required

1 -2 years of work experience in a medical office setting Required

Experience using medical billing system Preferred

University Clinical Health

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