Ultimate Wage: $1,712.20 - $2018.06 Weekly - Unitil 5/31/26

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

*Note: Benefit offerings may differ between union and non-union employee groups.

Position Purpose

Provide 24x7 monitoring and control of the electric transmission and distribution systems for all Unitil Electric Distribution Operating Companies (DOC's); coordinate outage management response and reporting for all electric DOC's; perform tasks associated with regulatory compliance and reporting; and coordinate electric system switching and tagging operations. This position falls under the Department of Transportation drug testing requirements.

Principal Accountabilities

Time %

End Results

60%

Perform Monitoring and Control of Electric Systems and Emergency Response

Provide coverage of Company phones to ensure response to customer and municipal first responder emergency calls.

Monitor the electric system SCADA including interpretation and response to abnormal system conditions and alarms and ensure appropriate internal notification of same.

Monitor OMS and other internal Company systems and effectively dispatch field crews to respond to outages, emergency dig safe calls, and other emergency municipal calls.

Coordinate switching and tagging operations and provide effective internal communication and documentation of these activities.

Make timely notifications to internal and external parties for designated system events.

Maintain a working knowledge of operating procedures, current electric system conditions, and operating status of Company lines and equipment.

Interact and work closely with Operations management and field personnel.

15%

Regulatory Reporting Compliance

Perform tasks required for compliance with MDPU and NH PUC outage notification requirements.

Provide effective response and internal notification of ISO-NE operating procedures.

15%

Communications and Notifications:

Effectively interface and communicate with company personnel, municipal and regulatory representatives, customers, and contractors on a regular basis.

Effective notification of systems conditions that may arise through e-mail, paging and telephone to ensure that appropriate personnel are aware and prepared to respond or act as necessary.

10%

Documentation:

Ensure accuracy and completeness of outage data in Outage Management System.

Issue internal reliability reporting and ad hoc reports as necessary.

Issue internal Load PF reporting.

Assist with other internal and external regulatory reporting.

Qualifications

For Electric Distribution Dispatcher III, Associate Degree in Electric Engineering or Engineering Technology related educational background.

For Electric Distribution Dispatcher II: Associate Degree in Electric Engineering or Engineering Technology related educational background + 1-3 years of work experience.

For Electric Distribution Dispatcher I: Associate Degree in Electric Engineering or Engineering Technology related educational background + 3-6 years of work experience.

Utility experience preferred.

Requires strong analytical skills and attention to detail, working knowledge of personal computers and software including: word processing, spreadsheet, database, OMS (outage management systems) SCADA (Supervisory Control and Data Acquisition) and business applications.

Excellent verbal and written communications skills.

Must achieve certification to complete Switching and Tagging on Unitil Distribution Systems within 6 months.

Be available to work varying rotating shifts including nights, weekends and holidays.

Must be available to work beyond normal scheduled shifts during major weather events and other system emergencies and must reside within a specific geographic area in accordance with labor agreement.

Candidates are required to pass a drug test on entry and subsequent random drug testing.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated: 02/16/2026

Unitil

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Electric Distribution Dispatcher III to ED Dispatcher I