**This is a full-time onsite position, Monday - Friday, 8:00 am - 5:00 pm, one-hour unpaid lunch break as scheduled.

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

*Note: Benefit offerings may differ between union and non-union employee groups.

Position Purpose:

Provides quality service to external and internal customers by promptly and courteously answering and directing incoming calls, greeting and directing visitors, in addition to providing quality administrative and office support through timely, accurate and efficient delivery of services consistent with management needs and company policies.

Position is in office, Monday - Friday, 8am - 5pm, one-hour unpaid lunch break as scheduled.

Principal Accountabilities:

% of Time

End Results

20%

Answer and operate the main phone lines efficiently by answering incoming calls for the corporate office promptly and courteously. Transfer gas leak emergency calls to central dispatch and customer calls to the call center. Greet and process visitors and guests courteously and helpfully in a timely manner. Ensure that all visitors, guests, contractors, and Unitil employees (from other reporting locations) sign in and out as part of Unitil's emergency building evacuation procedures. Escalate agitated customer calls and unscheduled visitors when necessary.

65%

Provide efficient and professional Administrative Support services including but not limited to;

Processing, sorting, scanning and emailing of incoming mail and packages from various internal and external carriers. Preparation of priority and overnight letter size packages as needed.

Maintain up-to-date rosters as employees, temps and contractors are hired, transferred or terminated.

TED: Maintain all phone number information (ext., cell & pager) in The Employee Database for entire Unitil System.

Phone Extension Lists: Maintain separate phone rosters for each location posted on WebOps.

Building Evacuation: Maintain the emergency building evacuation roster.

Initiate purchase orders as requested.

Invoice payment processing as assigned for various departments.

Monthly reconciliation of department invoices including; overnight mail (UPS & FedEx), records storage vendors, etc.

Word processing, spreadsheet & database creation and updating as assigned.

Maintain up-to-date Receptionist procedures, work practices and protocols with keen attention to detail and understanding of all procedures and protocols that impact Unitil's customers.

Schedule Conference Rooms as requested utilizing company CORRS application.

15%

Other duties and special projects as assigned by Supervisor and Manager in order to support all Internal and External Unitil Customers including internet research, database updating and cost tracking.

Qualifications:

Associates degree or equivalent preferred. High School diploma or GED required.

Minimum of two (2) years' experience in a business environment preferred.

Must possess excellent organizational and problem-solving skills.

Excellent written and verbal communication skills.

Demonstrated reliability and flexibility.

Proficient PC skills including; MS Word, MS Excel, MS Outlook, MS Power Point, Acrobat, MS SharePoint and other desktop software.

Must be available to work extended hours as assigned, possibly at secondary locations, in response to

System emergencies.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last Updated: 11/13/2025

Full-time, onsite position, Monday - Friday, 8:00 am - 5:00 pm, one-hour unpaid lunch break as scheduled.

Unitil

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