Position Type Full Time

Job Shift Day

Education Level High School

Travel Percentage None

Category Information Technology

Description

The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.

What a Help Desk Technician does daily:

Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction

First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment

Provide support for Windows 10 Laptop/Desktop Operating Systems

Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.

Analyze and resolve problems with core business applications

Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

Carries out duties assigned System Administrators or Director of Information Technology as required.

Qualifications

Education and Experience:

Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly

Knowledge, Skills and Abilities:

Experience with all Microsoft Standard Applications/Operating Systems

Office 365 support and administration

Knowledge of Active Directory administration including account creation, group member administration, and computer management

Excellent troubleshooting skills

Excellent Customer Service & interpersonal skills

Excellent verbal and written communication skills

Self-starter with detail oriented work habits

Able to maintain confidentiality

Display professional demeanor

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.

Occasional lifting (up to 20 pounds).

Working Conditions:

Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

United Petroleum Transports

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Help Desk Technician