At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're enthusiastic about working with customers, have an enterprising spirit, and aren't afraid of challenging work, apply now to become part of the UFP family.

Job Summary

The Inside Sales Coordinator handles helping the account managers with existing customers through phones and email communication, to enter orders, increase sales, provide lead times, delivery dates and provide excellent customer service. Also gives support to account managers by maintaining frequent communication with the plants and helping troubleshoot any problems that may come up. Works under general supervision; a certain degree of creativity and latitude is required; relay on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

Services and maintains positive relationships with current customer base and grows relationships with new customers

Solicits sales orders from existing customers via phone, email, or account managers

Communicates sample needs for customers with the plant. Ensuring customer satisfaction and providing professional customer support.

Corresponds regularly with customers whether it is new purchase orders, lead times on existing orders, and shipping dates. Knowing our products inside and out so that you can answer questions.

Works with account managers to comply with customer request and to solve customer problems, will be helping 3 or more accounts managers with their daily orders needs and varies tasks.

Maintains positive relationships with shipping and production teams. Giving them product information and new order lead times

Prepares various reports (examples: inventory, stocking lists, on time delivery) and correspondence as required

Customer portals, invoices, and shipment notices.

Attends various product trainings, as needed

Performs other duties as required

Skills: analytical, problem-solving, patience, multitasking, organizational, customer service, teamwork, time management, creative, communication, and professionalism.

Qualifications

Minimum of high school graduate

Minimum two years of experience in customer service

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc.)

Compensation and Benefit Information:

Salary Pay Range: Depending on experience*

Bonus/Incentive Pay

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees:

Medical insurance

Health savings account with company contribution

Dental Insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee discount

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

The Company is an Equal Opportunity Employer.

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.

The Company is an Equal Opportunity Employer.

Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidate s will receive consideration without regard to race, color, religion, sex or national origin.

UFP MAGNA, LLC

Latest Jobs

Inside Sales Coordinator