Overview

The Tyndale Company is a private, 8x Top Workplace winner in PA and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. Were a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. Were the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

We're excited to add a Strategic Account Manager (SAM) who plays a critical role in supporting the Strategic Account Executive (SAE) by driving sales execution, optimizing customer programs, and ensuring seamless handoff of newly acquired business. Acting as a Subject Matter Expert (SME) in Tyndales systems, processes, and product offerings, this role enables the Strategic Account Executive team to efficiently land new business and transition it to the National Account Executive (NAE) and Account Management (AM) teams for long-term success.

This role partners closely with the SAE to support customer presentations, tailor solutions, manage program setup, and provide high-value sales support. The SAM does not require prospecting or lead generation but plays a vital role in sales execution, process optimization, and internal collaboration to ensure business growth and smooth transitions.

HYBRID/REMOTE:Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week and 3 days per week remotely.To be considered, candidates must reside within a commutable distance from our Tyndale location inHouston, TX.

Responsibilities

Strategic Sales Support and Subject Matter Expertise

Support Strategic Account Executives in developing tailored solutions for complex client needs.

Act as a subject matter expert on systems, ordering platforms, and program capabilities.

Participate in sales presentations, product demonstrations, and system walkthroughs.

Assist in preparing customized proposals, pricing models, and product samples.

Troubleshoot sales-related challenges and recommend program-level solutions.

Coordinate with internal teams (Operations, Pricing, Contracts) to align on new account structures and requirements.

Internal Liaison and Cross-Functional Coordination

Serve as the primary liaison between the Sales team and internal departments such as Operations, Finance, and IT.

Facilitate cross-functional collaboration to execute custom program elements.

Identify and resolve implementation barriers early in the sales process.

Prospect Engagement and On-Site Support

Attend key meetings with prospects to support technical discussions and proposal reviews.

Engage with decision-makers to provide guidance on program structure, capabilities, and onboarding.

Implementation Planning and Handoff

Build detailed implementation plans that define program workflows and expectations.

Lead internal communications to ensure post-sale readiness.

Conduct thorough handoffs to Account Management, including documentation of client requirements, contract specifics, and service plans.

Host knowledge transfer sessions with internal stakeholders to ensure alignment.

Strategic Focus and Process Optimization

Play an active role in winning and launching high-value accounts.

Ensure a seamless experience from initial engagement through onboarding.

Continuously evaluate the sales support process and suggest improvements to enhance efficiency and client satisfaction.

Qualifications

Experience:

5+ years managing strategic accounts in a similar industry or 3 years of Tyndale Account Management experience with sustained Exceeds level performance.

Education:

Associates Degree required; Bachelors Degree preferred.

Technical Proficiency

: Strong computer skills, including proficiency in Microsoft Office, Adobe Acrobat, and prior experience with MAS 500 (a plus).

Excel Expertise:

Advanced proficiency in Microsoft Excel, including pivot tables, data comparison, data sorting, and filtering.

Analytical and Problem-Solving Skills

: Strong ability to analyze data, identify trends, and develop solutions to improve sales execution and account transitions.

Technical Communication

: Ability to understand, communicate, and explain technical information related to systems, programs, and product offerings.

Independence and Adaptability: Quick learner with the ability to wo

TYNDALE ENTERPRISES INC % LYNNE KESTER

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Strategic Account Manager