JOB SUMMARY:

The Creative Operations Manager directs the overall processes, systems, and workflow for a range of deliverables that support Truth Initiative's national public education campaigns, policy leadership, research, community engagement initiatives, and EX Program for quitting . This role ensures that creative projects move smoothly from intake through delivery, resources are aligned to priorities, and cross-functional stakeholders have clarity, visibility, and support. The Creative Operations Manager partners closely with creative leadership and internal and external creative contributors to enable high-quality work delivered on time and within scope.

DUTIES/RESPONSIBILITIES (*ESSENTIAL DUTIES):

Manage the intake and routing of requests, ensuring deliverables are clearly defined*

Manages project workflow for deliverables including, but not limited to: videos, digital and print out-of-home assets, graphics, animation, reports, flyers, one-pagers, and high-level presentations*

Plans, tracks, and collaborates using internal project management software

Oversees the movement of projects through the creative lifecycle: briefing, concepting, design, review, approval, and delivery.

Works directly with writers, designers, and contract creatives to translate feedback from stakeholders
Ensure timely approvals from all stakeholders (research, legal, leadership)

Manages working relationships with project leads from across the organization to intake projects and determine scope*

Deliver regular reporting and dashboards on project volume, workflow efficiency, resource utilization, and productivity metrics.*

Reviews and improves resourcing systems, processes, and tools.

Responsible for asset management and archiving projects

Continuously comes up with ideas and better ways to make creative operations run more smoothly.

Helps on-board new creative contributors.

Oversees budgets, estimates and tracks invoices to ensure jobs are within budget, coded correctly and billed appropriately.

REQUIRED QUALIFICATIONS:

The ideal candidate has a Bachelor's degree and 5+ years creative operations experience at an agency, corporations, or nonprofits.

Strong knowledge of creative workflows spanning design, copywriting, video production, digital content, and brand development

Organized, with extreme attention to detail

Experience with Monday or other digital project management platforms

Self-directed and capable of working in a fast-paced environment

The ability to work independently and efficiently on concurrent projects and with internal staff and outside partners/vendors

ADDITIONAL INFORMATION

This position is based in Washington, D.C. with a hybrid work schedule of three days in the office and two telework days.

COMPENSATION PACKAGE:

The salary range for this role is starting at $88,000-$91,000 on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salary is just one part of our total rewards package which additionally includes performance bonus for eligible roles, and competitive benefits.

Interested candidates should submit their cover letter and resume here

OR

mail application materials to:

Human Resources

Attn: Creative Operations Manager

900 G Street, NW

Fourth Floor

Washington, DC 20001

Fax: (202) 204-5214

No telephone calls please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.

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Creative Operations Manager