Reports to: Project Choices Director

Work Location: Lansing, MI

Work Schedule: Monday - Friday, 8:00am to 5:00pm, 40 hours per week.

Compensation: 34.97/ hr. plus comprehensive benefits package including 100% employer paid pension, generous time off and 14 paid holidays.

General Responsibilities:

Responsible for the overall supervision and administration of the Supports Coordinator component in the Project Choices Program, a long-term care system designed to serve the elderly and disabled who are at-risk of entering a nursing facility or who are residing in a nursing facility. Promotes and practices the principle of Person-Centered Thinking. Directs, monitors, and evaluates Supports Coordinators in the provision of participant services. Participates in the development and implementation of the quality systems designed to measure and evaluate quality indicators and outcomes.

Essential Job Functions: (Reasonable accommodations will be provided, if necessary, for individuals with disabilities who can perform the essential job functions.)

Using the principles of Person-Centered Planning, consults, evaluates and directs the Supports Coordinators and Case Coordinators in all work-related matters.

Oversees Supports Coordinators and Case Coordinators including, but not limited to, monitoring performance, reviewing participant charts, reviewing and authorizing Care Plans, approving the purchasing of services, and resolving billing issues.

Helps resolve disputes between participants, service providers and staff.

Monitors Supports Coordinators and Case Coordinators COMPASS dashboard, analyzes performance and provides feedback.

Review of Nursing Facility Level of Care Determination (NFLOCD) and comprehensive assessment in COMPASS to ensure consistency and forwarding or entering into CHAMPS.

Monitors Critical Incident Portal, reviewing entries, assigning follow up and providing guidance as needed, and approving for MDHHS.

Member of the Quality Assurance Team and Process Improvement Team.

Oversees 24 hour on-call services and acts as back up on a rotating basis

Provides input to the Quality Manager for in-service training and staff development activities as required.

Conducts meetings on a variety of topics and assists with internal & external presentations as needed; co-leads monthly case conference and oversees hospitalization meeting lead by Lead Supports Coordinators.

Works closely with the Nursing Supervisor, providing guidance, direction and supervision in their absence.

Assists with quality activities to prepare for and respond to the Clinical Quality Assurance Review (CQAR) and Administrative Quality Assurance Review (AQAR).

In conjunction with the Nursing Supervisor, supervises and trains Supports Coordinators and Administrative Assistants. Makes recommendations for employment, terminations, corrective action, and conducts performance appraisals to maintain Agency standards. Trains and supervises students.

Is an active member of the agency Compliance Team.

Examples of essential job functions listed do not include all tasks which may be required for this position. Duties and responsibilities may be added, deleted, or modified.

Knowledge, Skills & Abilities:

Commitment to the organization's missions and goals.

Computer skills sufficient to learn specific departmental software programs.

Ability to maintain confidential information regarding all aspects of participant, volunteer, employee, and agency information.

Ability to work independently or as part of a team.

Tri-County Office On Aging

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