Job Title: Retail Sales Consultant

Reports to: Team Leader

Location: UAE

Business Unit: Trading

Role Purpose

To offer exceptional customer service while maximizing all sales opportunities.

Key Accountabilities

Deliver excellent customer service.

Follow the sales process to maximize sales.

Understand features and benefits of all Travelex product lines.

Use every opportunity to upsell and cross-sell.

Recognize warning signs of questionable transactions and mitigate potential risks.

Adhere to promotional marketing offers.

Manage till stocks effectively.

Achieve individual KPIs and sales targets.

Investigate and report overages and shortages.

Comply with company and location policies and procedures, including:

Audit

Risk

Health & Safety

Security

Customer service requirements

Ensure legal and corporate compliance.

Maintain high standards of store housekeeping and presentation.

Contribute positively to team success.

Complete all required training within specified timelines.

Role-Specific Experience and Skills

Experience in retail, cash handling, and/or banking.

Strong customer service skills.

Good numerical ability.

Sound knowledge of products, services, and procedures.

Experience working with computer systems.

Ability to work independently and as part of a team.

Attention to detail in routine activities.

Flexibility to work various shifts and locations.

Proficiency in English.

General Experience and Personal Qualities

Leadership

Self-aware with a high degree of personal and professional integrity.

Commercial Acumen

Protect the business by ensuring procedural compliance, managing risks, and escalating issues to safeguard Travelex's reputation.

Strong Relationships

Ability to build and manage relationships, developing trust and credibility with:

Customers

Partners

Peers

Teams

Internal and external stakeholders

Proactively share best practices to drive continuous performance improvement.

Travelex

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