This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1330109

[]{#main-skip-content tabindex="-1"}On-Site Customer Service/Collections - Maine Revenue Services

[Augusta, Maine]{#header-locations}

[Collections]{#header-categories}

::: section Job Description {#jobDescriptionHeading translate=""}

Overview\ \

Work Location:This is anonsite positionat our Augusta, Maine office

Compensation:\$25 per hour

Looking to earn more money in 2026? Transworld Systems Inc. is searching for ambitious Revenue Examiners. We partner with Maine Revenue Service to assist customers with payment plans and account resolution.

We are the largest technology enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Why should you consider TSI?

Competitive hourly pay

Comprehensive Paid Training

Flexible schedule

Full benefits (Health, dental, 401K)

Supportive team environment

No weekend work

Responsibilities\ \

Communicating with consumers by telephone, and through written

correspondence, to assist them with setting up payment plans and problem resolution to bring resolution to accounts

Providing thorough, efficient, and accurate account updates on

computer files for each call made or received

Skip tracing to locate consumer contact information

Complying with and staying up-to-date on all applicable Federal,

State, and Local laws and regulations relating to job duties

Complying with and staying up-to-date on all TSI policies and

procedures

Maintaining knowledge of functional areas, company policies, and

procedures

Providing feedback to management concerning possible problems or

areas of improvement

Making recommendations to implement improved processes

Performing other duties as assigned by management

Qualifications\ \

Bachelors Degree from an accredited education institution OR

four (4) years of equivalent post-secondary education, training, and/or professional level competency in accounting, tax collection, finance or directly related computer science, that demonstrates the ability to use independent judgement, initiative, and discretion to make decisions on complex matters

Previous collection experience preferred

Good critical thinking, analytical skills, strong attention to

detail

Proficient computer skills

Ability to maintain the highest level of confidentiality

Excellent interpersonal, written, and oral communication skills

High levels of ambition, keen to grow their career

Experience with customer service, problem solving or just the

motivation to learn a new skill

A positive, friendly demeanor who finds joy in everyday

Strong communication skills

The ability to work and prioritize independently

Additional Details:

Full-time

Bi-weekly Hourly pay

Flexible schedule

Must be able to pass background check and tax clearance

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws. :::

Transworld Systems, Inc.

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