Transnation Title Agency is seeking a detail-oriented, customer-focused Escrow Assistant to join our Houghton, MI team. In this role, you will handle administrative, clerical, and transactional tasks during the opening, maintenance, and closing of escrow files. You will work alongside licensed escrow officers to keep transactions organized, accurate, and on schedule.

This role is ideal for someone who likes a busy office setting, values accuracy, and cares about providing excellent customer service.

What You Will Do

Provide administrative and clerical support to licensed escrow officers during the opening, processing, closing, and post-closing stages of escrow transactions

Communicate with customers and internal staff regarding new and existing title and escrow orders

Respond to general questions about services, procedures, and file status in a professional and helpful manner

Assist with front desk and general office duties, including answering phones, handling incoming and outgoing mail, and distributing faxes and emails

Prepare, revise, copy, and organize escrow-related correspondence, closing documents, and transaction files

Schedule and coordinate closings with buyers, sellers, lenders, real estate agents, and other parties involved in the transaction

Review files for completeness and alert escrow officers to missing items, discrepancies, or issues that may affect closing

Maintain communication with escrow officers regarding customer service matters and potential business opportunities

Monitor and order office supplies as directed.

What We Are Looking For

Strong attention to detail with the ability to manage multiple tasks and meet deadlines

Strong verbal and written communication skills

Professional judgment and the ability to handle confidential information appropriately

Dependable, organized, and able to work effectively in a team environment

Ability to perform basic math and handle figures accurately related to escrow transactions

Working knowledge of title insurance, escrow services, and real estate transaction processes.

Typing speed of at least 50 words per minute

Computer Skills

Proficiency in Microsoft Office, including Outlook, Word, Excel and PDF exchange

Comfort working in multiple systems throughout the day

Ability to accurately enter, review, and retrieve information in company systems and document management platforms

Ability to learn new software quickly and resolve basic issues involving printing, scanning, passwords, and PDF tools

Experience using a title or escrow production system is preferred but not required.

Education and Experience

High school diploma or equivalent required

Associate degree in business, accounting, legal studies, or a related field preferred

One to three years of administrative, clerical, customer service, title, escrow, mortgage, real estate, or related office experience preferred

Experience supporting real estate transactions, preparing closing documents, handling escrow files, or working in a title or escrow environment is strongly preferred, but not required.

Licenses and Certifications

Michigan Residential Producer License preferred but not required.

Notary Public preferred, not required

Valid driver's license required

An equivalent combination of education, training, certifications, and relevant work experience may be considered based on business needs and applicable requirements.

Why This Role Matters

The Escrow Assistant plays an important part in helping transactions move smoothly f

Transnation Title Agency

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