Do you love leading a team to greatness?

Do you strive to work with people that love to improve their performance to be better every day?

We are looking for a forward-thinking Call Center Operations Manager to lead and optimize support operations for a rapidly evolving AI-driven client. This role is ideal for someone who thrives in dynamic environments and is excited about shaping how humans and AI work together to deliver exceptional service.

Whats in it for YOU!

Health benefits for you and your family, including medical, dental, vision

401(k) investment options with employer match opportunities

Paid Vacation Time

Great work/life balance

Join our Transcom family as an Operations Manager!

The Operations Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery, and client interaction.Reporting directly to the Contact Center Manager, the Operations Manager achieves his/her targets with the assistance of all Transcom support functions.The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.

What we are looking for:

Weve got an exciting career opportunity for you, if you can:

Deliver accurate data to produce the forecast.

Develop realistic budgets.

Ensure consistent financial follow-up.

Take ownership of Team Leader development by offering support and defining Team Leader training needs.

Set and follow up on quality and quantity targets for the allocated Clients/projects.

Promote teamwork.

Ensure that employee satisfaction is high and attrition is low within the allocated production unit.

Develop and maintain effective performance management.

Lead by example.

Proactively respond to variances in targets and service levels.

Ensure that revenue streams cover committed costs wherever possible.

Ensure regular and proactive contact and interaction with clients

Ensure client satisfaction through continuous business improvements.

Seek to increase client revenue and develop a partnership.

Strategic alliance with clients marketing strategy, knowledge ability of clients culture, legislation regulations, and market trends.

Proactively promote the Transcom objectives.

Ensure that Transcom standard procedures are implemented and complied with at all times within his/her business area.

Create an open and energetic culture within his/her business unit.

Ensure that objectives are set for every member of his/her

business area and production unit in line with Transcom and business objectives.

Ensure a high level of morale and a sense of loyalty to Trans

Transcom Worldwide

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