Town of Wytheville Job Opening

Job Title: Front Desk Attendant ANTICIPATED STARTING SALARY: $33,280 to $46,172 Actual compensation will be DOE/DOQ. DEPARTMENT: Parks and Recreation FLSADESIGNATION: Non-Exempt POSTED: 03/12/2026 POSITION SUMMARY: The Front Desk Attendant for the Town of Wytheville encompasses a broad spectrum of duties as a guest services associate, receptionist, and clerical assistant to support the Department of Parks and Recreation. Responsibilities include answering telephones, greeting visitors, typing, filing, copying, processing mail, preparing marketing materials, and providing information. The primary focus for the attendant is to serve as the receptionist by welcoming patrons and visitors, addressing customer inquiries, answering telephones, transferring calls as necessary, and disseminating information. Perform guest services associate duties, which involve registering program participants, selling pass plans, managing client facility rental reservations, ensuring the accurate completion of participant forms, collecting fees, issuing receipts, and preparing daily accounting paperwork, including General Ledger, Cash Balance, and deposit forms, while also closing out the cash drawer daily. Maintain accurate records promptly and complete reports using both paper and department software for recordkeeping. Associate will also be responsible for opening and/or closing the facility during assigned timeframes.

Job Description is attached. Please review the full list of Duties and Responsibilities.

ENTRY LEVEL REQUIRED MINIMUM QUALIFICATIONS: Must be 18 years of age. High school diploma or GED equivalent required. A minimum of one (1) year of experience in general office practices. An equivalent combination of education and experience will be considered. A valid state drivers license or the ability to obtain one is required. Possession of valid First Aid and CPR certification required. Must have the below basic knowledge, skills, and abilities: Ability to work a varied schedule, occasionally outside of standard working hours, as required. Experience in general office practices, including office reception, filing, general recordkeeping, processing payments and receipts, and marketing or public relations. Ability to use necessary equipment required to provide service included but not limited to standard office equipment, copier and scanner, and other basic office equipment.

Please refer to the attached Job Description for additional Required Minimum Qualifications

HOW TO APPLY: Applicants must complete a Town of Wytheville Employment Application to be considered for this position. Applications can be found online at https://www.wytheville.org/employment. Applications are to be submitted to the Department of Human Resources by email at human.resources@wytheville.org or in person at the Town Municipal Building. Please submit a completed application including a resume and any certifications orspecial licensures that relate to the advertised position. Please contact the Department of Human Resources with any questions at 276-223-3321. CLOSING DATE: Review of applications begins immediately and will continue until the position is filled. The Town of Wytheville is an Equal Opportunity Employer. POSITION DESCRIPTION Class Title: Guest Services Specialist Full Time Department: Parks and Recreation Effective Date: 2/5/26 FLSA Designation: Non-Exempt UKG Classification: Front Desk Attendant GENERAL PURPOSE This position encompasses a broad spectrum of duties as a guest services associate, receptionist, and clerical assistant to support the Department of Parks and Recreation. Responsibilities include answering telephones, greeting visitors, typing, filing, copying, processing mail, preparing marketing materials, and providing information. The role requires extensive public interaction, necessitating a high level of tact and diplomacy. Performance is evaluated through observation and the results achieved. The primary focus for the Associate is to serve as the receptionist by welcoming patrons and visitors, addressing customer inquiries, answering telephones, providing assistance, transferring calls as necessary, and disseminating information. Perform guest services associate duties, which involve registering program participants, selling pass plans, managing client facility rental reservations, ensuring the accurate completion of participant forms, collecting fees, issuing receipts, and preparing daily accounting paperwork, including General Ledger, Cash Balance, and deposit forms, while also closing out the cash drawer daily. Maintain accurate records promptly and complete reports using both paper and department software for recordkeeping. Associate will also Responsible for opening and/or closing the facility during assigned timeframes. SUPERVISION RECEIVED This role functions under the direct supervision of the Services Coordinator and indirect supervision of the Assistant Director of Parks and Recreation, who reports to the Director of Parks and Recreation. ADDITIONAL DUTIES AND RESPONSIBILITIES Monitors participants use of facilities and program areas and enforces recreation and safety rules and regulations, always adhering to safety protocols. Assists in promoting interest and providing information to the public regarding activities and programs for assigned area(s). Provides input regarding continued development of program to supervisor, works with other departments and agencies as assigned from supervisor. Communicates official plans and procedures to the public when leading programming. Maintains harmony among participants and resolves issues or communicates them to immediate supervisor or Department leadership if needed. Assists to resolve any issues and/or complaints, working collaboratively with leadership as may be necessary. REQUIRED MINIMUM QUALIFICATIONS Graduation from high school or possession of a GED equivalent is required. A minimum of one year of experience in general office practices, including office reception, typing, filing, general recordkeeping, processing payments and receipts, and/or experience in marketing or public relations. An equivalent combination of education and experience will be considered. A valid state driver's license or the ability to obtain one is required, along with basic first aid certification. Flexibility to work a varied schedule, occasionally outside of standard working hours, as required. PREFERRED QUALIFICATIONS Possession of valid first aid and CPR certification TOOLS AND EQUIPMENT USED Ability to use necessary equipment required to provide service included but not limited to standard office equipment, copier and scanner, and other basic office equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT The instructor typically works in variou

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