Pending Award

MUST reside in Washington DC metro area

Position Summary:

The Quality Assurance (QA) Manager leads the design and execution of the quality management framework, ensuring consistent performance across enterprise IT operations. This role is responsible for implementing the Quality Assurance Surveillance Plan (QASP), managing corrective and preventive actions, monitoring compliance with service level agreements (SLAs), and driving continuous process improvement based on contract-defined performance standards.

Key Responsibilities:

Implement, and manage the QASP in accordance with contract requirements.

Monitor performance metrics, identify trends, and lead root cause analysis for nonconformities.

Manage the collection, analysis, and reporting of performance data to ensure SLA compliance.

Facilitate continuous improvement activities through preventive and corrective actions.

Support stakeholder feedback processes and coordinate customer satisfaction reporting.

Ensure QA alignment across all functional areas, contractors, and service teams.

Required Qualifications:

8+ years of experience in enterprise quality assurance, including performance monitoring and corrective action management.

Demonstrated ability to implement QA frameworks in accordance with federal IT service contracts.

Proficiency in analyzing SLA performance, coordinating quality reviews, and developing QA artifacts.

Experience working with multi-functional teams to improve service delivery and customer satisfaction.

Strong communication and analytical skills.

ITIL v4 Foundation Certification.

Certification in Project Management Professional (PMP).

ISO 9001 Lead Auditor, or Certified Manager of Quality/Organizational Excellence (CMQ/OE), or other related quality related certifications (preferred).

Preferred Qualifications:

Familiarity with ISO 20000 and ISO 27001 standards.

Experience supporting quality in agile environments with hybrid cloud infrastructure.

Knowledge of performance dashboards and ITSM-based reporting frameworks.

Education Requirements:

Bachelor's degree in Quality Assurance, Business Administration, Information Systems, or related field.

Clearance:

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. Public Trust (must be obtained prior to start).

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Titan Technologies

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Quality Assurance (QA) Manager