Front End Operations Manager - Healthcare Clinic

Thrive Proactive Health | Virginia Beach, VA

Full-Time | In-Person | $55,000-$70,000 per year (based on experience) + Performance Bonuses

Are you a proactive, people-driven leader with a passion for healthcare?

Thrive Proactive Health is seeking a dynamic Front End Operations Manager to lead our Front Desk, Revenue Cycle Management (RCM), and Marketing Engagement teams. This is a leadership role, not just an administrative position. You'll play a critical part in driving client engagement, optimizing revenue flow, and building a positive, proactive culture in our growing clinic.

?? About Us

At Thrive, we're on a mission to inspire, equip, and move people into action to live their best lives. We deliver a unique, proactive model of healthcare that integrates Physical Therapy, Chiropractic, Acupuncture, Massage, Fitness, and more-all designed to empower clients to stay well, not just get well.

?? Your Role as Front End Operations Manager

In this multi-faceted leadership role, you will:

? Lead and coach the Front Desk team to deliver exceptional client experiences

? Oversee RCM processes: payment posting, collections, AR management

? Implement Outgrow client engagement techniques to improve retention, relationship building, and proactive care

? Help with tactical marketing efforts - ensuring Thrive stays top-of-mind for physicians, clients, and new leads.

? Handle payroll and quarterly operational tasks (sales tax, compliance reports)

? Drive accountability, metrics, and continuous improvement across all front-end operations

?? Key Responsibilities

Lead and manage the Front Desk team: daily huddles, coaching, accountability

Oversee RCM: ensure accurate payment posting, collections follow-ups, and AR tracking

Execute tactical marketing campaigns to ensure Thrive stays top-of-mind for physicians, clients, and new leads through email, social media, and in-house promotions.

Monitor key metrics: client engagement, conversion rates, AR days, schedule fills

Manage payroll processing and quarterly compliance tasks

Support a culture of proactive care and client retention

?? What You'll Bring

3+ years of experience in healthcare operations, billing, or front desk leadership

Proven people management and coaching skills

Strong understanding of RCM processes and insurance billing basics

Familiarity with marketing fundamentals (social media, email, client outreach)

Excellent communication, problem-solving, and accountability skills

Positive, proactive attitude with a growth mindset

Proficiency with software tools like Mindbody, QuickBooks, and marketing platforms (a plus)

?? Why Join Thrive?

Be part of an innovative, growing healthcare practice

Work in a collaborative, proactive environment where your ideas matter

Competitive salary based on experience + performance bonuses

Opportunities for leadership development and training

Supportive team culture that values learning, resilience, and excellence

?? Location & Schedule

Virginia Beach, VA

Full-time, in-person role (M-F, 40 hours per week)

?? How to Apply

Ready to lead with heart and hustle?

Click Apply Now and be sure to include:

? Your resume

? A brief cover letter sharing why this role excites you and how your experience aligns with our mission

Thrive Proactive Health

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