Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a Great Place to Work multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them from their professional development to their health and wellness.

About The Role

We are looking for an experienced banking manager to join our corporate team here at Third Federal. This person will be responsible for overseeing several operational associates and processes to ensure we provide excellent service to both internal and external stakeholders. This role is located fully onsite at our Corporate Campus location (7007 Broadway Ave, Cleveland, OH 44105).

Responsibilities

Provide leadership, coach, train, manage performance, and develop associates
Demonstrate expertise in banking products and services
Work closely with cross-functional teams
Ensure that team members exceed expectations and demonstrate Third Federals values
Participate in weekly department meetings
Coordinate and at times deliver training
Participating or lead projects as necessary
Ensure operational integrity and compliance in all bank policies and procedures
Provide consistent quality customer service to both internal and external customers
Participate in bank functions and community activities to promote banks image and growth
Responsible for communicating and implementing changes to policies and procedures
Assist in the hiring process of new associates by conducting interviews and providing recommendations
Other duties as assigned or requested

Qualifications
2+ years of banking supervisory experience required
Ability to prioritize work and maintain productivity under deadlines
Ability to lead and develop associates
Ability to resolve complex issues
Strong collaboration skills, and has the ability to build collaborative relationships with internal and external customers
Willingness to learn and ability to adapt to change
Excellent written and verbal communication skills
Team-oriented with strong interpersonal skills
Attention to detail with effective research and analytical skills

Third Federal P

Third Federal Savings and Loan Association of Cleveland

Latest Jobs

Banking Operations Manager