This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Banks values and dedication to service.

How Youll Contribute

Deliver exceptional customer service by upholding the Banks Culture of Excellence at all times

Operate a teller window efficiently, processing transactions accurately and timely

Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals

Provide clients with clear, accurate information about accounts, products, and services

Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling

Evaluate client needs and connect customers with appropriate team members or departments

Balance cash and transactions daily, verifying totals with precision

Maintain working knowledge of the branch capture system

Comply with all banking regulations, internal policies, and operational procedures

Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

What Were Looking For

High School Diploma or equivalent

Six months or more of cash handling experience preferred for entry-level candidates

Exceptional attention to detail with a high degree of accuracy

Strong communication and customer service skills with a professional demeanor

Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds

Basic computer proficiency and familiarity with terminal systems

Youll Excel If You

Enjoy working directly with customers and creating positive experiences

Take pride in accuracy, reliability, and follow-through

Remain calm, professional, and service-focused in a fast-paced environment

Are naturally observant and proactive in identifying client needs

Value teamwork, accountability, and doing things the right way

Why Join Us

The National Bank of Indianapolis is the citys only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day.

We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBofI, youre not just filling a role, youre building relationships, developing skills, and becoming part of a team that values excellence and integrity.

In Summary

Bring your customer focus.

Bring your professionalism.

Bring your attention to detail.

Well provide the training, support, and culture.

Together, well deliver service our clients can count on every time!

The National Bank of Indianapolis

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