Job Details Level Entry Job Location Cincinnati Office - Cincinnati, OH Position Type Full Time Education Level 2 Year Degree Salary Range $50,000.00 - $60,000.00 Salary/year Travel Percentage None Job Shift Day Job Category Information Technology Description Help Desk Technician Company Background: Fechheimer was founded in 1842 and is a proud member of the Berkshire Hathaway family of companies. Fechheimer Brothers Company is the premier uniform manufacturer servicing the military, federal, state, and local public safety service markets. Our uniforms represent the honor, respect, and pride reflective in public safety today and at Fechheimer we take pride in serving those who serve us. Our goal is to bring to market premier products and programs through our two brands; Flying Cross and Vertx to continue our tradition of providing superior products & service through innovation and technology that continually meets and exceeds our customers' expectations. At Fechheimer, not only do we pride ourselves on our products and programs but on our company culture. We offer a comprehensive benefits package, a fun and relaxed work environment, and the opportunity for continued growth and learning. Benefits Offered:

Competitive Pay

Vacation, Sick, and Personal Paid Time Off

10 Paid Holidays

Health, Vision, and Dental Insurance

FSA and HRA Accounts

Long and Short-Term Disability

Employer Paid Life Insurance and Voluntary Life Insurance

Accidental and Critical Illness Insurance

Employee Assistance Program

Paid Parental Leave

Tuition Assistance

401(k) Plan with Employer Match

Pay Rate: $50,000 - $60,000 per year based on experience Position Summary: Our IT Team supports complex corporate, manufacturing, and distribution operations, to include technology-based solutions that extend to our customers and vendors. We are looking for a user-friendly, passionate, hard-working, and talented Help Desk Technician to own IT's Help Desk technical support and services. Responsibilities:

Participate as a team member in all aspects of Technical Systems support efforts, focused on providing superior customer support and services.

Answer Tech Support calls and monitor Tech Support message queues (such as voicemail and email) to create accurate/detailed Help Desk tickets. Prioritize requests based on established guidelines.

Triaging issues reported by users to determine the root cause and possible solution.

Assessment of @type and severity of problems, providing moderately complex troubleshooting, and/or forwarding request to the appropriate personnel or vendor for resolution. Consult with other members of the IT team on matters that are beyond his/her skill sets.

Provide support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications, including software installation and/or updates.

Develop, maintain, and follow Help Desk procedures.

Accurately documenting all resolved issues in the ticketing system for future utilization in trouble shooting and resolution.

Provide detailed reports on ticket activity.

Perform some light cabling as needed.

Perform light network administration tasks as assigned.

Other duties as assigned.

Qualifications:

Associate's degree in computer science or equivalent combination of technical education and work experience required.

Minimum 2 years of Help Desk and/or Desktop Administrat

The Fechheimer Brothers Company

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