Police Dispatcher(Job Id 1319)

Location: US:KS:Overland Park Category: Public Safety Employment Type: Employee

Post Date: 09/11/2025

Description

The City of Overland Park has a full-time Police Dispatcher position available in the Police Department.

JOB SUMMARY:

Receives requests and calls for service from public for emergency assistance. Determines course of action and prioritizes calls for service.

Dispatches units in accordance with procedures. Conducts records checks, verifies warrants, monitors weather conditions and checks working order

of equipment.

DUTIES AND RESPONSIBILITIES:

Receives calls for emergency assistance and other calls for service from general public and other public agencies using a multiple-line telephone

console. Applies time management, multi-tasking, quick decisions, consistent conflict resolution and the ability to work under pressure in an

intense environment.

Ask questions to interpret, analyze, and anticipate the callers situation as to resolve problems, provide information, dispatch emergency services,

or refer callers to other agencies. Determines and assigns the appropriate call @type and level of assistance needed, then enter requests for police

assistance into Computer Aided Dispatch (CAD) system. Appropriately transfer requests for fire and emergency medical services.

Utilizes TTY as required. Assists citizens with non-emergency questions and problems. Uses city directory, records management system, and other

resources to answer citizens questions or refer them to the appropriate personnel.

Dispatch police units to CAD calls for services and emergency scenes by computer, by radio and by telephone. Identify the priority level and

number of units to assign to calls for service. Maintains radio contact and tracks the status of all units

Conducts records checks on individuals, vehicles, licenses, weapons, etc., using various computer systems including NCIC and REJIS. Advises

officers of hit responses and sends message to entering agency to validate the hit. Pulls warrant records if hit has been entered by Overland Park

or court police officials. Updates officers about information regarding hit.

Enter, modify, and validate entries in criminal justice databases such as NCIC and REJIS. Research entry requests to ensure all information is

included; analyze entry requests and interpret established guidelines and laws to ensure the entry meets all standards. Analyze and interpret hit

confirmation requests from outside agencies to determine if an entry is still valid using various records management systems and files.

Court preparation and testimony. Meets with prosecutors to clarify facts prior to trial; responds to questions from prosecutors, defense attorneys

and judges; ; reviews case reports and evidence prior to trial; understands and applies legal principles; comprehends laws and abstract concepts;

organizes facts and provides accurate testimony under stress; recalls and reviews case details prior to testimony.

Inspects all dispatch equipment and associated machinery to ensure proper working order.

Coordinates retrieval of information from other public safety agencies. Retrieves information from electronic and hard-copy resources and relays

to requestor.

Handles requests from field personnel such as those for tows, ambulances, special equipment, public works, and other services. Contacts outside

agencies for assistance as required.

Monitors various alarms such as City Hall, Westgate, Tomahawk Ridge, Matt Ross, and Justice Center. When alarm sounds, locates and activates

buttons to silence alarm. Monitors external alarm systems and when an alarm is activated, determine appropriate response.

Monitors severe weather conditions. Coordinate notification of severe weather reports to the National Weather Service. Records severe weather

information into CAD system and remains observant for any subsequent updates. Updates warnings and conditions via CAD or police radio

systems as required. Monitors and appropriately activates storm sirens. Updates the Chain of Command and other key personnel on weather

conditions and follow-up police responses.

Monitor closed-circuit television / building security cameras of city facilities.

Navigates through various computer programs such as but not limited to: NICHE Records Management System, Legacy Records Management

Systems, JIMS, NCIC, REJIS, CLEAR, COPLINK, ELSAG, Everbridge, PortalOne, EnerGov, and WebEOC.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during

regular business hours or shifts) to communicate with subordinates, supervisors, cus

The City of Overland Park Kansas

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