VP Immediate Payments Operations Manager

Job Location

US-WA-Kent | US-SD-Sioux Falls

Type

Full Time

Overview

Work Arrangement:

This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.

The VP Immediate Payment Operations will lead the strategy, execution, and ongoing management of The Bancorp's immediate payments capabilities, including The Clearing House RTP network and the Federal Reserve's FedNow Service. This role is critical to supporting The Bancorp's fintech sponsorship and program management model, enabling seamless, compliant, and scalable payment solutions for fintech partners and commercial clients. The VP will oversee 24x7x365 operations, ensuring high availability, operational excellence, and regulatory compliance while driving innovation and growth in instant payments. This leader will act as a key bridge across network providers, internal teams, and third-party fintech clients, ensuring alignment of technology, operations, and business objectives.

At The Bancorp, we've spent over 20 years driving innovation in the financial services industry. As a trusted partner to businesses from startups to Fortune 500 companies, we provide the people, processes, and banking technology to help our clients succeed. Whether you're working in Fintech Solutions, Institutional Banking, Commercial Lending, or Real Estate Bridge Lending, you'll have the opportunity to be part of a team that's transforming businesses with forward-thinking, tech-powered solutions.

Key Responsibilities

Manager Responsibilities

Manages team of employees by overseeing day-to-day operations.

Sets high performance standards and manages team performance in accordance with HR policies and procedures.

Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.

Inspires confidence and motivates employees to perform at their best level.

Develops employees while effectively addressing performance issues.

Qualification Requirements

Undergraduate degree in a related field or an equivalent combination of training and experience.

10+ years of experience in payments, treasury operations, or financial services, with significant exposure to real-time or instant payments.

Deep knowledge of RTP, FedNow, or other faster payments systems.

Experience supporting fintech partnerships, sponsor bank models, or embedded finance ecosystems.

Strong understanding of payment regulations (BSA/AML, OFAC, UCC, Reg J).

Experience with ISO 20022 messaging and API-driven payment architectures.

Proven leadership in 24x7 operations environments.

Strong stakeholder management skills across internal teams, regulators, and external partners.

Position requires on-call availability 24x7.

Excellent accounting and reconcilement skills.

Excellent verbal, written, and interpersonal communication skills.

Must be able to drive through to resolve all issues.

Team player, able to work effectively in a team fostered, multi-tasking environment.

Excellent analytical abilities, exceptional detail-oriented focus, with ability to be a decisive, problem solver while working under pressure to resolve problems.

Position requires a flexible schedule, working afternoons and evenings.

Travel Requirement

Occasional travel between Wilmington, DE and Sioux Falls, SD as required. (1-2 times per year).

Additional Information

This job will be open and accepting applications for a minimum of five d

The Bancorp Bank, N.A.

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VP Immediate Payments Operations Manager