Role Responsibilities

Our Member Advocate I helps people and are committed to making an impact in our member's lives. They focus on brighter paths by providing advice tailored to suit our member's financial needs. You will help assist with everyday transactions, build rapport, and make them part of the Texas Trust family.

Create a member experience that makes them feel welcomed.

Personalize every interaction by using the member's name and thank them for choosing Texas Trust;

Find ways to

exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance our member's financial future;

Utilize exceptional service skills to engage with members, and present member focused solutions to deepen relationships in person, by phone and through written communication;

Initiate a warm transition to other areas of business to take care of extended member financial needs;

Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking;

Proactively collaborate with other departments to satisfy all member requests;

Be flexible and willing to assist in other lines of business as requested;

Ability to identify fraud and take appropriate action to prevent losses;

Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times;

Practices and brings to life with the team our Yes And culture;

Comply with established regulations and law requirements;

Perform various other duties as assigned

Required Experience

1-2 years of retail experience;

Minimum of 1 year of previous teller/CSR experience preferred.

Skills, Education and/or Certifications Required

High School Diploma/GED required;

Ability to operate multiple computer systems efficiently;

Requires an organized, meticulous self-starter who is able to work independently;

Strong processing, analytical and critical thinking skills;

Possess a strong work ethic and an adaptable team player mentality;

Highly developed sense of integrity and commitment to member satisfaction;

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Texas Trust Credit Union

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