JOB SUMMARY

Performs complex (journey-level) licensing and permitting work for the Texas Funeral Service Commission. Work involves coordinating the receipt and review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving licenses.

ESSENTIAL FUNCTIONS

Coordinates the receipt and review of license and permit applications, revisions, and renewals.

Reviews license and permit applications, payments, and technical data required for licenses entered into appropriate computer applications, databases, and systems for accuracy and completeness.

Reviews records associated with license applications, fee payments, and violations,

and completes necessary forms to approve or deny license applications.

Reviews applications for licenses and ensures compliance with administrative codes, state statutes, and agency policies and procedures.

Evaluates and tracks applications and responses to notices of deficiency.

Provides administrative and technical assistance related to license and permit requirements to the general public and agency staff, answers questions and explains licensing requirements.

Resolves customer service issues and problems.

Performs related work as assigned.

Develop technical and administrative procedures for the review of license and permit application.

Minimum Required Qualifications

High School Diploma or equivalent.

One (2) year experience in customer service.

One (2) year clerical or administrative work.

Ability to use Microsoft Office Applications including Word, Excel, and Outlook.

Preferred Qualifications

Bachelors Degree.

Previous work experience in a Texas licensing or regulatory agency.

Knowledge of TFSC regulatory functions.

KNOWLEDGE, SKILLS AND ABILITIES

Skill in the use of standard office equipment including computers, printers, and telephone.

Ability to explain technical information is a simple, clear and concise manner.

Ability to effectively communicate in person and in writing.

Knowledge of office practices; of administrative and technical procedures; and of applicable

policies, administrative codes, and statutes.

Information for Veterans, Reservists, or Guardsmen

The following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the

TEXAS FUNERAL SERVICE COMMISSION

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