JOB SUMMARY

The Account Manager is responsible for the establishment and retention of commercial, construction, or event services to existing customers, resolving escalated customer issues and meeting monthly retention goals.

CORE RESPONSIBILITIES

Meet monthly retention goals.

Make regular contact and conduct site visits with existing customers in your assigned territory.

Sell services by demonstrating knowledge of a customers service needs and resolving service issues.

Support sales revenue growth by providing outbound sales leads reported from undersold services.

Resolve escalated customer issues within the assigned territory.

Secure updated contract agreements and service addendums from customers.

Processing customer cancellation requests.

Educate customers on contract detail and offer service solutions.

Respond to customer voicemails, emails and other communication by end of the following business day.

Collaborate with New Sales Representatives to assume account management for new accounts within your territory.

Participate in departmental meetings.

Coordinate with the Commercial Care team to ensure timely work order processing for services.

Other duties as assigned

REQUIRED SKILLS and QUALIFICATIONS

High school diploma or its equivalent

One year of sales experience or three years of customer service support

Must exhibit a professional appearance and telephone demeanor

Basic proficiency in the use of Microsoft Office Suite products - e.g. Excel, Word, Outlook, PowerPoint

Must demonstrate strong verbal and written communication skills

Must be detail-oriented, demonstrate a strong work ethic and be willing to adapt to change

Demonstrated ability to think analytically and problem solve

Must be able to work well with internal customers at all levels of the company

Reliable transportation to travel to customer or prospect sites

PREFERRED SKILLS and QUALIFICATIONS

College degree

Experience using a prospect database

REQUIRED LICENSES and CERTIFICATIONS

Valid Class C drivers license

Safe driving for the last three years

TEXAS DISPOSAL SYSTEMS INC

Latest Jobs

ACCOUNT MANAGER