The Systems Administrator is selected by and responsible to the Director of Information Technology Services and performs highly complex systems administration work. Work involves coordinating the upkeep, configuration and reliable operations of TDLR systems as well as performing advanced desktop and mobile device support. Primary job responsibilities include distribution and installation of software, supporting Windows systems and applications, maintenance and installation, analyses of current hardware and software environment, evaluating system enhancements, training other employees. Work is performed under limited supervision of the Director of Information Technology Services with considerable latitude for the use of initiative and independent judgment. Some travel may be required. The Systems Administrator will perform other duties as assigned and required to maintain section operations. Work outside of regular hours may be required.

Essential Duties

Coordinates and provides administration and support of Microsoft Windows domain environment including Active Directory, Azure Active Directory, DHCP and DNS.

Coordinates and provides support of Microsoft Cloud based solutions and systems, including Microsoft 365 suite, SharePoint, OneDrive, Purview and Intune.

Provides creation and deployment of Windows System Images for laptop and desktop systems, as well as software and driver distribution.

Installs, configures, maintains, and administers operating system software, applications and hardware.

Respond to help desk requests from local and remote TDLR staff and perform desktop support for hardware and software

Provides technical advice, assistance, and status reports to management.

Provides guidance in troubleshooting and problem-solving related to system software and hardware.

Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.

Provides management of federation, authentication, and access control systems.

May analyze and assist in defining agency disaster recovery responsibilities and procedures

May evaluate and recommend action on testing and certification of system software and hardware upgrades.

May assist in information systems security administration.

May assist in or perform basic network maintenance functions.

Provides automation support and configuration of automation routines using scripting languages such as PowerShell, PowerAutomate and/or Group Policies.

May train support staff in the installation or use of existing or new systems utilized by the agency.

TEXAS DEPARTMENT OF LICENSING AND REGULATION

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