Guest Service / Administration Terry Peak Ski Area Lead, SD 57754

Job Title: Guest Service Crew Job Status: Seasonal - Full or Part Time

Job Summary: To provide exceptional customer service to Terry Peak patrons and administrative support to all department supervisors.

Essential Duties and Responsibilities:

Sell Season Passes and seasonal lockers.

Open and close daily sales system for Season Pass and Ticket Sales systems.

Answer calls and assist patrons with questions or direct them to appropriate departments.

Handle customer complaints/concerns and work to resolve them.

Manage and record daily ticket refunds, rainchecks, trades, and comps.

Process and mail gift cards.

Process refunds and rain checks with approval from the Business Manager.

Process daily Terry Peak ticketed products and handle monetary transactions.

Modify tickets for upgrades, lost tickets, etc.

Market and process group sales reservations and payments.

Assist with stocking brochures and trail maps in the Guest Services Lobby.

Help to maintain uniform inventory throughout the season.

Maintain Lost and found bins and logs for lost/stolen and forgotten items and equipment.

Process Employee Season Passes.

Process and log VIP comp tickets and passes with approval from the General Manager.

Process SafeGuard requests.

Other Duties as Assigned.

Skill Requirements:

Positive customer service skills

Detail Orientated

Able to Multitask

Computer efficiency, including basic knowledge of Microsoft Office

Point of sales computer skills

Ability to work under stressful situations.

Honest and hard-working

Experience handling money

Terry Peak provides uniforms that must be worn when on duty. Part/Full-Time Seasonal Position

Terry Peak Ski Area

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