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Summary

Under the general direction of the Utility Dispatch Manager, provides communications between the public and utility crews, foremen, and managers to ensure the health and safety of citizens and the environment, and to ensure compliance with State and Federal regulations. This position is in constant phone and/or radio contact with utility staff for ordering parts and related items for each repair and ordering utility locates for crews before excavating. This position plays a large role in emergency response.

Essential Duties And Responsibilities

Answers telephone and dispatches calls related to reported health and/or safety issue

Enters citizen reported water and/wastewater concern into system and dispatches service technicians for evaluation

Researches and processes requests for new construction connections to water and wastewater services

Orders parts and contacts 811 for locates, monitors radio, and directs units

Maintains records; enters daily data for work orders, customer complaints and action items

Develops reports as required by state/federal regulations

Assists with new hire onboarding process and enters time daily into system

Provides resources, supplies and city-wide messages to field staff without a city email

Picks up and distributes mail; sorts and routes all incoming / outgoing mail and correspondences to City Departments

Coordinates monthly departmental meetings

Assists in preparation and organizing various events for department, safety training, etc.

Process procurement report weekly and prepares purchase requisitions for department as needed

Performs periodic on-call duty on a rotating basis

Completes cost estimates relating to water and sewer taps

Follows City policies, procedures, and safety guidelines

Performs other duties as assigned

Minimum Qualifications

High School diploma or equivalent

One year of experience in customer service, dispatch, or related area

Ability to successfully pass a typing test

Preferred Qualifications

Work experience with Water and Wastewater and related terminology

Certificates, Licenses, Registrations

Valid Driver's License

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.

Job Details

Job Family : General Regular

Pay Type : Hourly

Hiring Max Rate : 18.95 USD

TEMPLE-CITY OF

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