TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes. As part of our Food, Beverage and Consumer Goods team, you'll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness.

The Account Manager serves as the primary client relationship owner, ensuring exceptional customer service and satisfaction across assigned accounts. This strategic role requires regular client engagement through various communication channels, periodic on-site visits, and comprehensive account management. The position demands advanced technical skills, including Excel proficiency, presentation capabilities, and the ability to manage multiple priorities in a fast-paced environment.

Client Relationship Management

Lead client communications and relationship development

Conduct regular business reviews and strategy sessions

Facilitate weekly client meetings with up to 5 accounts

Develop and present performance analytics

Drive best practice implementation and service adoption

Here's how

Daily Operations

Account Management

Process eclaim FTP submissions

Resolve AOF and eclaim tickets within SLA

Update performance statistics

Monitor client communications

Manage exception handling

Process pending item resolution

Quality Control

Review auto-submitted claims

Validate new verifier work

Monitor evaluation claims

Ensure accurate claim processing

Maintain documentation standards

Team Support

Provide technical guidance

Support claim verification processes

Assist with coverage requirements

Mentor team members

Facilitate cross-functional collaboration

Client Engagement

Prepare and conduct weekly client meetings

Create analytical presentations

Develop performance reports

Address client inquiries

Provide system training

Maintain regular communication

Strategic Leadership

Support new account implementations

Train new Client Services team members

Monitor AOF ticket progression

Coordinate system enhancements

Manage daily performance metrics

Provide Director backup coverage

What you bring to the role

Technical Proficiency

Advanced Excel skills including:

Pivot table creation

Data analysis

Statistical reporting

Presentation software expertise

TPM system mastery

Professional Competencies

Excellence in client communication

Strong analytical capabilities

Project management skills

Problem-solving expertise

Team leadership abilities

Performance Standards

Response time metrics

Email response within 3 business days

Ticket resolution within 1 business day

Client satisfaction ratings

Account performance metrics

Team support effectiveness

Project completion rates

Travel Requirements

Periodic client site visits

Strategic planning sessions

Account reviews

Team collaboration meetings

Job Information

Location - Remote

Employment Type - Full Time

Career Stream Level - P2

Due to the fact that this role is posted in different countries, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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TELUS Agriculture & Consumer Goods

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