Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast paced and requires excellent organizational, problem solving, communication and follow through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.

Responsibilities

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.

This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required

Experience working a help desk for a mid-sized geographically dispersed company is desirable

2-3 years of experience

Soft skills include:

Patience

Empathy

Active listening

Sense of urgency

Good interpersonal skills

Well-organized

Speed and accuracy

Creativity and flexibility

Windows OS, Active Directory experience is desired

Okta Multi Factor Authentication is a plus

Exchange, Office 365 experience is a plus

Printer installation and configuration experience is a plus

Windows Server is a plus

Purchasing, receiving, shipping and equipment management

The ability to work with employees at all levels of the organization

The ability to obtain and maintain a security clearance is required

US Citizenship is required

Education

High School Diploma Required

Benefits We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

Comprehensive health, dental, life, long and short-term disability insurance

100% Company funded Retirement Plans

Generous vacation, holiday and sick pay plans

Tuition assistance

About Tecolote Research Tecolote Research is a private, employee-owned corporation where people are our primary resource. Our investments in technology and training give our employees the tools to ensure our clients are provided the solutions they need, and our very high employee retention rate and stable workforce is an added value to our customers. Apply now to connect with a company that invests in you. View all career opportunities: www.tecolote.com Follow us on social media: LinkedIn | X @TecoloteInc | Facebook [EOE/M/F/Disability/Veterans]

TECOLOTE RESEARCH, INC.

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