North Campus - Williamsville

Full time

J0003017

Department:

Information Technology Services

Salary/Hourly

$48,874.20 Annual

Union/Position Status:

AAECC FT

Posting Closing Date:

October 13, 2026

Applications must be submitted by 11:59 PM the evening before the posting closing date .

Please note that the posting will close at midnight (12:00 AM) on the posting closing date.

JOB DESCRIPTION

DISTINGUISHING FEATURES OF THE CLASS:

The work involves assisting faculty, staff and students in the utilization of college technology and concepts.. The incumbent develops training materials for college adopted technologies, provides in-person and virtual learning sessions, troubleshoots technical issues related to the adoption and develops implementation or change management plans related to technology deployments. The work is performed under the general supervision of an administrator. May be responsible for supervising staff assigned. Does related work as required.

TYPICAL WORK ACTIVITIES:

Designs and delivers engaging learning sessions for employees or students on the use of technology and related concepts

Provide one-on-one coaching and group sessions tailored to varying skill levels

Develop user-friendly guides, tutorials, and documentation

Assists in the implementation of technology and related concepts, ensuring smooth adoption and minimal disruption.

Assesses and pilots emerging technologies for potential integrations into existing college classrooms, systems or processes

Creates implementation and change management plans for technology related deployments

Works within ITS to ensure technology is properly configured, supported and maintained

Troubleshoots basic hardware and software issues and escalate when necessary.

Maintains an inventory of technology assets and track usage trends

Contributes to the development of long-term technology integration strategies.

Analyzes feedback and usage data to provide reports and improve training programs and technology deployment

Keeps abreast of new technologies to ensure current principles and practices

Does related work as required

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of computer concepts and principles associated with personal computers, good knowledge of the methods and techniques associated with the operation of personal computer software and hardware; ability to communicate effectively both orally and in writing; sound professional judgment; tact; industrious and dependability; physically capable of performing the essential functions of the position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS:

Graduation from a regionally accredited college or university with a Bachelor's degree in Educational Technology, Information Systems, Instructional Design, or related field. Three years of experience in technology training, IT support, or instructional technology.

Official transcripts will be required for successful candidates within 30 days of hire.

Contact Human Resources at (716) 851-1840 with any questions.

Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise. At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.

Notice of Non-Discrimination

SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law. This applies to all students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting the office listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.

The following individual has been designated to handle inquiries regarding the College's non-discrimination policies:

Civil Rights Compliance Officer

Legal Affairs Office

North Campus

6205 Main Street

Williamsville, NY 14221

legalaffairs@ecc.edu

For further information on notice of non-discrimination, please contact:

New York Office

United States Department of Education

Office for Civil Rights, 32 Old Slip 26th Floor,

New York, N.Y., 10005-25010;

Tel (646) 428-3800; Email: OCR.NewYork@ed.gov .

SUNY Erie Community College is an Equal Opportunity Employment / Affirmative Action employer, dedicated to maintaining an inclusive work environment at all three of our Western New York campuses. Ideal employees will be committed to facilitating the College's student-first experience and career-focused education; and will embrace its mission to enrich its host communities through skill, service and partnership. Excellent health and benefits packages are comparable to offerings through similar county and New York State positions. Employees can take advantage of the College's expansive Health & Wellness initiatives; and tuition-free college courses are available for both employees and their families.

SUNY Erie Fast Fact Sheet (https://issuu.com/sunyecc/docs/fast\fact\sheet?e=1821823/57671708)

SUNY Erie Community College

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