The IT Operations Manager is responsible for the planning, oversight, security, and day-to-day reliability of Suffolk Transportations information technology environment. This role owns IT operations, cybersecurity posture, network architecture, vendor management, and standards, and provides leadership and direction to IT support staff.

Role Alignment The IT Operations Manager supervises IT Specialists and serves as the escalation point for security incidents, infrastructure issues, and systemic technical problems. The role retains ownership of strategy, architecture, policy, and vendor decisions, while delegating execution and frontline support to IT Specialists. Key Responsibilities IT Operations & Leadership Lead daily IT operations ensuring system uptime and reliability. Prioritize workloads and supervise IT Specialists. Establish standards, procedures, and documentation. Cybersecurity & Risk Management Own cybersecurity strategy including endpoint protection, MFA, firewalls, and monitoring. Direct incident response and vulnerability remediation efforts. Ensure compliance with regulatory and audit requirements. Network & Infrastructure Oversight Design and approve network and fiber architecture. Oversee switches, routers, wireless, VPNs, and firewall environments. Coordinate with ISPs and vendors for upgrades and outages. Vendor & Budget Management Manage IT vendors, contracts, and licensing. Develop budgets and lifecycle replacement plans.

Required Qualifications: 5+ years of progressive IT infrastructure or operations experience. Demonstrated experience managing networks, cybersecurity, and IT staff. Strong knowledge of Windows, Microsoft 365, and enterprise networking.

Preferred Qualifications: Experience in transportation, logistics, or multi-site environments. Cybersecurity or network certifications.

Salary Range: $110,000.00 - $145,000.00

Suffolk Transportation Service Inc.

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IT Operations Manager