This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2488443

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Policy #:HR-100.00 Page 1 of 5

Original Policy: 01/01/2018 Updated: 09/01/2023

Receptionist Job Description

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I. GENERAL INFORMATION

Official Title: Receptionist
Direct Supervisor: Receptionist Supervisor

II. JOB OVERVIEW

The receptionist will be the first point of contact for Sterling Medical so they will need to make a

good first impression. Sterling Medical wants someone on the front lines who has a professional

appearance and attitude. Our receptionist duties include offering administrative support across

the organization. They will welcome guests and greet people who visit the clinic. They will also

coordinate front-desk activities, including verifying patients as well as collecting insurance

information.

To be successful as a receptionist, they should also be able to deal with emergencies in a timely

and effective manner, while streamlining office operations. Multitasking and stress management

skills are essential for this position.

III. PRIMARY DUTIES
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them

appropriately. Educate and assist patients on signing into Clockwise MD. Educate and

provide information to the patient regarding the patient portal.
Answer, screen and forward incoming phone calls in a professional and courteous manner.
Provide basic and accurate information in-person and via phone/email. Very knowledgeable

on HIPAA regulations and maintains confidentiality. Maintains annual and additional

training on HIPAA regulations and compliance.
Prepares an order for the front office supplies and keeps inventory of stock. Works closely

with the manager to determine appropriate levels of supplies. Turns in the order for manager

to place.
Perform other clerical receptionist duties such as scanning, filing, photocopying, transcribing

and faxing. This is maintained throughout the day, and all completed before leaving the shift.
Have patients fill out information sheets such as patient demographics, workers comp, drug

screen, occupational med or Epworth sleep scale forms. Accurately enters patients, their

demographics and their insurance into the EMR system. Verifying all demographic

information and insurance information with each visit. Utilize the EMR system to verify real

time insurance information.

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Policy #:HR-100.00 Page 2 of 5

Original Policy: 01/01/2018 Updated: 09/01/2023
Collecting payments and posting them to the correct accounts. This includes collecting co-

pays prior to the patient being seen and collecting balances for services and/or supplies

before the patient leaves. Maintains an accurate funds log for all money received and posted

by the receptionist for the day. Count the cash drawer at the beginning and end of each shift

and initial that this procedure was done. Maintain an accurate funds log of the money in the

cash drawer. Have a clear understanding of the payment process within the EMR to include

save/finalize, running a credit card, and issuing credit back to a credit card. Writes a hand

receipt for all CASH received.
Call other medical facilities, companies, insurances, etc. for additional information needed to

treat thepatient. Ensures appropriate release of information or occupational medicine release

forms have been filled out by the patient.
Educate patients on membership plans. If a patient would like to sign up as a member, help

facilitate that process though our website portal. Answer all questions regarding the

membership that the patient may have. Instruct the patient to review the membership rules

and point out that it is a 12-month contract for consumers (white cards).
Make copies of sports physical papers, workers comp restriction/release forms, other

important documents for patients, referring providers and/or employers. Manages all record

requests by securing a release, gathering the requested information, securing payment if it is

someone other than the patient or referred provider, and mailing or faxing to the appropriate

requestor. Understands medical record requests process and how it corresponds to HIPAA.
Reports to work on time and unlocks the front door and opens the clinic. Maintains the

cleanliness of the reception room throughout the shift. Makes sure the reception bathroom is

clean and in working order.
Makes sure that all forms used for gathering patient data, patient information, and patient r

Sterling Urgent Care

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