This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1196451

THE JOB:

The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.

The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.

Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required.

On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure.

Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.

The CT will be supervised by the IT Operations Manager.

ESSENTIAL JOB FUNCTIONS*

Provides technical support for staff and courtroom participants

(either in person or remotely) in the operation of:

Desktops / Laptops of various operating systems

Printers and Scanners

Audio / Video equipment use and setup

User VOIP desk-sets

Document Camera

Audio listening equipment

General presentation software

May be asked to host remote video proceedings in special

circumstances

Must be able to diagnose and fix tier 1 computer issues.

Assists with help desk tier 1 trouble tickets.

Participates in the development of the Judicial Branch technical

plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.

Installs new equipment and repairs/replaces old equipment in

Judicial Branch facilities around the state.

Supports hardware (e.g. Mixer) and software used to take an

electronic record.

Helps ensure that all information systems operate in a secure,

reliable manner.

Maintains and manages hardware inventory data including serial

numbers, locations, users, and equipment status.

Assists in drafting and documenting department and operational

procedures.

Writes work orders to secure services from vendors and the Executive

Branch Office of Information Technology.

Assists with presenting information technology training to both

individual employees and groups of employees at the Judicial Branch.

Ability to support and/or learn various platforms as necessary such

as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate in layman terms to users

Ability to learn and retain technical training.

Ability to plan, prioritize, and complete varied and competing work

assignments.

Ability to work with modern audio/video/computer equipment and

technologies.

Outstanding communication and people skills.

Excellent time management skills.

Excellent customer service skills.

Ability to see a project through completion.

Excellent problem-solving abilities and creative thinking abilities.

Knowledge of outdated, current, and upcoming technology equipment

and software.

State of Maine Judicial Branch

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Courtroom Technician