Join the Department of Health!

Were thrilled to welcome you!

Weve made our application process more accessible than ever.

Please take a look at our job announcement below.

If you can see yourself in this role, apply nowyour next opportunity awaits.

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify

We invite you to watch our "Welcome to DPA" video here:

https://vimeo.com/1023052645?share=copy

What You Will Be Doing: The Eligibility Technician 1s (ET 1s) are the backbone of the division, as the first point of contact for clients across the state of Alaska. In this position, you will assist the public in ensuring applications are routed correctly and timely to meet Alaskans' emergent needs.

Mission and Values/Culture: The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

Benefits of Joining Our Team: The Division of Public Assistance is committed to developing and sustaining a high-quality workforce by providing staff training and promoting career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies that will assist you in achieving your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.

We provide a competitive benefit package, flexible work schedules and job stability]

The Working Environment You Can Expect: This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The workplace is in our Fairbanks office located at: 675 7th Ave, Station E, Fairbanks, AK 99701

Who We Are Looking For: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Attention to Detail:Is thorough when performing work and conscientious about attending to detail.

Computer Skills:Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service:Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills:Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Self-Management:Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for this job class, please go to the following link and search forEligibility Technician 1: https://www.governmentjobs.com/careers/Alaska/[cl](https://www.governmentjobs.com/careers/Alaska/classspecs)

Minimum Qualifications

One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individu

State of Alaska

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Eligibility Technician 1 (PCN 068335M)