The Room Attendant is responsible for cleaning and servicing guest rooms and baths under the supervision of the housekeeping supervisor. The Room Attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly. They should also be able to address guest requests and problems.

POSITION: Room Attendant

REPORTS TO: Executive Housekeeper and Housekeeping Supervisor

ESSENTIAL FUNCTIONS:

Enters and prepares the room for cleaning.

Ensures security of guest rooms and privacy of guests by keeping room assignment list confidential and keeping doors locked for rooms that are being cleaned for a stayover guest.

Removes all trash and soiled linen.

Makes bed.

Replenishes amenities according to the operational standards.

Cleans the bathroom.

Replenishes guestroom and bath supplies.

Cleans guest bathroom/bedroom/floor corridor.

Cleans the closet.

Dusts the room and furniture.

Vacuums the carpet.

Delivers and retrieves items on loan to guests (e.g., rollaway beds and cribs).

Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.

Responsible for self-inspecting a completed room to expedite returning a clean room to inventory.

Maintains and keeps clean his/her work area and cart.

Responsible for the hotel property in the work area.

Attends to guest calls, guest requests, and guest complaints as assigned by the supervisor.

Follows the standard operating procedures.

Achieves and exceeds the guest satisfaction score.

In addition to the above responsibilities, the Room Attendant may be asked to participate in additional duties and special projects designed by the housekeeping manager or hotel manager.

REQUIREMENTS:

Physical mobility and stamina required.

Ability to follow instructions.

Detail-oriented.

Professional attitude required.

Ability to work independently.

This role is available at the following locations:

Best Western Plus Philadelphia Convention Center

1225 Vine Street

Days Inn Philadelphia Convention Center

1227 Race Street

Four Points by Sheraton Philadelphia City Center

1201 Race Street

STARBOARD MANAGEMENT

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Room Attendant