Position Summary:

Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.

Position Responsibilities:

Work in a fast-paced environment, taking incoming technical service calls from customers.

Listen, then analyze to resolve technical issues or questions

Communicate with customers in a professional and respectful manner

Provide solid problem-solving skills with proficient attention to detail

Provide outstanding customer service

Efficient in returning all calls, emails, or any other form of follow-up needed to the customer

Work as a team with the customer service and sales teams to ensure customer needs are met.

Monitor forums for technical-related topics

Collaborate with R&D on engineering and common customer service issues

Comply with all local, state, and federal laws and compliance

Specific Knowledge, Skills, and Abilities:

Strong organizational and time management skills.

Strong technical understanding of products and vehicles

Must be able to work well under pressure.

Ability to read product prints

Effective and professional written and verbal communication skills

Meticulous attention to detail and accuracy.

Ability to establish and meet deadlines.

Flexibility and the ability to thrive in a fast-paced environment.

Education:

High School Diploma or GED required

Experience:

Technical background in vehicle mechanics and function

Understanding of suspension is a plus

Work Environment and Physical Requirements:

Cubicle setting

Sitting for long periods of time

Long periods of computer usage

ST USA Holding Corp.

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